DNS Updater not working?

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6 comments

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    rotblitz

    Ensure that you have disabled "Send Dns-O-Matic updates" in the Updater.

    Does the following command return your public IP address?

       nslookup myip.opendns.com.

    What happens if you do a manual update like this?

       https://updates.opendns.com/nic/update?hostname=YOURNETWORKLABEL

    (Replace YOURNETWORKLABEL by your LABEL from https://dashboard.opendns.com/settings/)

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    rotblitz

    Also ensure that your Updater is not being blocked by your Windows firewall.

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    Daniel Cheung

    Hi david.patung!

    Could you let us know if you have been able to perform the items that rotblitz has recommended?

    Alternatively, you can open up a support ticket with us so that we can further troubleshoot this issue for you.

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    david.patung

    Hi, currently it is working again, if it drops out again I'll update things here.

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    Daniel Cheung

    Thanks david.patung. Keep us updated if you run into any further issues.

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    jalbao

    I have the same problem with the OpenDNS Updater v2.2.1 where the IP Address is empty and there is a message that reads "Looks like there's no internet connectivity."

    I discovered that the problem is caused by a VPN connection that I have with my work. When I disconnect from my VPN, the OpenDNS Updater v2.2.1 display's my correct public IP Address and the "Looks like there's no internet connectivity." message goes away. The VPN client that I am using is Cisco AnyConnect Secure Mobility Client Version 4.9.00086.

    FYI - These are the nslookup results I get:

    When connected to my VPN:

    nslookup myip.opendns.com
    Server: server.myworkdomain.de
    Address: 192.168.1.100
    Name: myip.opendns.com 

    When NOT connected to my VPN:

    nslookup myip.opendns.com
    Server: UnKnown
    Address: 10.10.6.1
    Non-authoritative answer:
    Name: myip.opendns.com
    Address: 64.1.39.17

    Notice that when I am connected to the VPN, a Public IP Address is not defined. This is probably the reason why I get the "Looks like there's no internet connectivity." message.

    I suppose the only workaround at this point is that I will have to remember to periodically click the "Update now" button (on the OpenDNS Updater interface) when I am not connected to my VPN.

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