DNS Updater not working?

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david.patung

June 05, 2015 09:43

I have a network set up with Opendns which doesn't seem to work any more.

 

I'm using Opendns updater 2.2.1, when I open it it says in red at bottom:

"Looks like there's no internet connectivity"

 

For ip address, it's blank, but other things are right like opendns account email.

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  rotblitz June 05, 2015 12:49

  Ensure that you have disabled "Send Dns-O-Matic updates" in the Updater.

  Does the following command return your public IP address?

     nslookup myip.opendns.com.

  What happens if you do a manual update like this?

     https://updates.opendns.com/nic/update?hostname=YOURNETWORKLABEL

  (Replace YOURNETWORKLABEL by your LABEL from https://dashboard.opendns.com/settings/)

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  rotblitz June 05, 2015 12:49

  Also ensure that your Updater is not being blocked by your Windows firewall.

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  Daniel Cheung June 05, 2015 13:51

  Hi david.patung!

  Could you let us know if you have been able to perform the items that rotblitz has recommended?

  Alternatively, you can open up a support ticket with us so that we can further troubleshoot this issue for you.

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  david.patung June 06, 2015 00:56

  Hi, currently it is working again, if it drops out again I'll update things here.

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  Daniel Cheung June 10, 2015 15:07

  Thanks david.patung. Keep us updated if you run into any further issues.

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  jalbao December 11, 2020 22:55

  I have the same problem with the OpenDNS Updater v2.2.1 where the IP Address is empty and there is a message that reads "Looks like there's no internet connectivity."

  I discovered that the problem is caused by a VPN connection that I have with my work. When I disconnect from my VPN, the OpenDNS Updater v2.2.1 display's my correct public IP Address and the "Looks like there's no internet connectivity." message goes away. The VPN client that I am using is Cisco AnyConnect Secure Mobility Client Version 4.9.00086.

  FYI - These are the nslookup results I get:

  When connected to my VPN:

  nslookup myip.opendns.com
  Server: server.myworkdomain.de
  Address: 192.168.1.100
  Name: myip.opendns.com 

  When NOT connected to my VPN:

  nslookup myip.opendns.com
  Server: UnKnown
  Address: 10.10.6.1
  Non-authoritative answer:
  Name: myip.opendns.com
  Address: 64.1.39.17

  Notice that when I am connected to the VPN, a Public IP Address is not defined. This is probably the reason why I get the "Looks like there's no internet connectivity." message.

  I suppose the only workaround at this point is that I will have to remember to periodically click the "Update now" button (on the OpenDNS Updater interface) when I am not connected to my VPN.

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