I can no longer access web filters.

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wroetech

November 03, 2015 01:57

I have tried Firefox, Chrome, and also IE, on Windows, Linux and as well as different devices, I see the drop down when I click Settings but when I click my network nothing happens, have tried rebooting router a few times also, still no way to access web filters, anyone have any ideas what maybe the cause of this ?

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  jayhawkinco November 03, 2015 02:24

  This is happening with me as well.

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  nxvx November 03, 2015 02:29

  +1

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  dhert November 03, 2015 02:37

  Happening here as well.

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  wroetech November 03, 2015 02:38

  I tried deleting the network assigned to my organisation and re-assigning it, this was bad mistake and now things are much much worse, every time I assign a network now it ends up on Personal networks and not my organisation one, so have made things worse still trying to fix it :(

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  dishapeaches November 03, 2015 03:03

  This is happening to me also. I rebooted everything and tried different browsers too, and nada.

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  darthanian November 03, 2015 03:13

  +1

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  stephenlengyel November 03, 2015 03:33

  Same for me. Submit a request. 

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  rolltide1017 November 03, 2015 04:03

  Same thing is happening for me as well.  I submitted a request also.

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  mattwilson9090 November 03, 2015 05:38

  Are you doing this on the free home service, one of the paid services, or LPC? I'm not seeing any problem getting to any of my settings page, but we may be using different plans with different dashboards, or the issue may have already been resolved.

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  dishapeaches November 03, 2015 05:56

  Apparently the issue has resolved itself and is working fine for me now. I'm using the free home service.

   

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  rolltide1017 November 03, 2015 06:09

  I'm using the free home service and I can also confirm that the issue seems to be resolved now.

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  Rob Gregg November 03, 2015 10:58

  Hi,

  We experienced some issues with filtering in the dashboard yesterday, it sounds like this affected you. Our Engineering Team has addressed the issue, and you should now be able make adjustments to your networks filtering settings. If you are still experiencing issues I would recommend opening a ticket by emailing support@opendns.com. We apologize for any inconvenience this might have caused!

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