"Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

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22 comments

  • Official comment
    Avatar
    Anthony Attwood

    Thanks for raising this issue. Our engineers are aware of the problem and are looking into a resolution. As has been pointed out, in the meantime you can still add domains to the block and allow lists manually, it is just the quick add from reports that is not functioning.

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  • Avatar
    mattwilson9090

    I just checked and am getting the same thing. You should open a support ticket since something on the website seems to be broken.

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  • Avatar
    mel_davila

    From Rank Domain I have the same problem.

    Cliking in 

    make an exception for this domain.

      *.youtube.com 1,484
     
    This domain is categorized as Video Sharing, which you blocked.

               Error whitelisting *.youtube.com

     

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  • Avatar
    rotblitz (Edited )

    No, mel_davila, you have an absolutely different problem.  You generally cannot whitelist or blacklist a wildcard (this is an expression with an "*").  If you whitelist or blacklist without the *, i.e. youtube.com in your case, it should work.

    -1
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  • Avatar
    mel_davila

    To reproduce the error:
    go to Stats.
    Click on "blocked domain"
    remove all filters and apply.
    Select (click) one in red (blocked).
    With "*" or without and try to "make an exception for this domain"
    I have always the same error.
       Error whitelisting ........

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  • Avatar
    rotblitz

    And what exactly is this "always the same error"?  You didn't say what the error message is...  
    I have tried this too, and if I get an error message, it is very explicit although not always helpful.

    -1
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    atombomb6666

    I have the same error every time too even using different browsers.See image below...

     

     

     

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  • Avatar
    rotblitz (Edited )

    I'm confident that you raised a support ticket.  If not, I'll raise one.

    Edit:  Ok, I have opened a ticket: 250922

    -1
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  • Avatar
    zirafa

    It still seems like it would not be working.

     

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  • Avatar
    rotblitz

    Yes, this has apparently less priority, because it does not prevent from blacklisting or whitelisting domains.  This can still easily be done from https://dashboard.opendns.com/settings/ with no errors.

    -2
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    zirafa

    Ah, I see. So after half a bloody year we cannot fix a simple issue. Right. Seems legit. I wish I could afford to work in such a hurry :)

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  • Avatar
    rotblitz (Edited )

    Honestly, I'm user since 2007 and I do not recall that I really needed that feature.  In most cases it does not make sense to block what is being offered in the domain stats, because you want to either block more (e.g. example.com instead of blog.example.com) or less (e.g. my.subdomain.example.org instead of example.org).

    Also, think about, it's a free service, even not ad driven like so many others.  What do you expect then...

    -3
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  • Avatar
    the.tates

    I'm  a new user having this issue as well.  Looks like its been going on a while and still not fixed.  What's up Cisco?

    2
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    rotblitz (Edited )

    Beside you and me, only four users (out of 65 millions) complained about this malfunctioning feature.  Do you really think this convinces Cisco/OpenDNS to work on this?  (If I was them, I didn't work on it either...)

    In the meantime you may want wasting your time with calculating the percentage of complaining users... ;-)

    -3
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  • Avatar
    zirafa

    Rotblitz, how about putting the effort you put into offending the affected users to solving this problem? What the hack should this approach actually mean? I do not need this, therefore you are a bunch of idiots and we don't need to solve the bug? Really? Go to hell with such responses and better find a solution or shut up since you cannot be helpful.

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  • Avatar
    rotblitz

    "how about putting the effort ... to solving this problem?"

    Sure, I'll fix it immediately after you provided me access to the source code.  No problem!  Awaiting you granting me access...

    Wondering about something?  Well, if I can fix the problem, you can grant access to the code, not?  Why not?

    -2
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    seawolfves

    Some one doing something about this has been going on for months

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    cindybnp

    Ridiculous.This has been a problem now for years with no resolution. Very poor service. OpenDNS you get ZERO stars,

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    rotblitz

    What amount did you pay for the service?

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    cindybnp

    rotblitz, why are you spamming this thread?

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  • Avatar
    rotblitz

    I see, you spammer paid nothing for the service but want as much as possible.

    -1
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    cindybnp

    You are the punk spammer. Harassing everyone who asks for help or comments on the service. Bark up another tree. None of your business loser.

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