How to 'undo' this?

Comments

33 comments

  • Avatar
    bluesguy

    Ah I figured out how to fix this.

  • Avatar
    Dominic Bannister

    Hi, 

    I can also remove the NETGEAR router from your account in our system. Let me know if you would like for me to do so.

  • Avatar
    gibboworld

    For reference for others, how did you do it?

  • Avatar
    rotblitz

    You're right, this should be part of the FAQ at https://support.opendns.com/entries/21804554-Frequently-Asked-Questions-

    It seems you login to your router at http://routerlogin.net/ and disable LPC.

  • Avatar
    Dominic Bannister

    Yes, you may disable the LPC service as mentioned by  rotblitz, and the instructions are on the FAQ at https://support.opendns.com/entries/21804554-Frequently-Asked-Questions-.

    To have your NETGEAR LPC device removed from your account, you have to open a support ticket and we will do it for you.

     

  • Avatar
    scannon2

    I am not seeing how to disable the LPC in the FAQ's you have linked to.  Please help.  I need to turn this off.

  • Avatar
    rotblitz

    You run the Management Utility to turn LPC off.
    http://www.myopenrouter.com/imagelib/contentitem/28159/501a4d8d579923f2--7a022b30-12fff27ea04-2b06-1638942854-w580h580.jpg

    You may also be able to login to your router at http://routerlogin.net/ to disable LPC.

  • Avatar
    scannon2

    Well this was fantastic!  It downgraded my router to the old firmware and will not upgrade again.  It also reset all my settings and port forwarding I had configured.  Lucky I had a backup file right?  Nope!  Since it downgraded the firmware the backup file I had was useless!

     

    What fun!

  • Avatar
    rotblitz

    "It downgraded my router to the old firmware"

    Sure, this is what you wanted to achieve. "I need to turn this off."  You got to the original OEM firmware therefore.

    "and will not upgrade again."

    Hard to believe.  You can flush your (unspecified) router with any firmware you like.  Refer to the Netgear support site.

  • Avatar
    scannon2

    Downgrading my routers firmware was NOT what I wanted to do or achieve at all.  I only wanted to temporally disable the Parental Controls because it was blocking a site I knew to be valid and needed to get to.  Now  all my settings are gone, the backup I had would not work and the USB Readyshare is no longer an option.  

    And now when i press the search for updates it tells me there are none.  I am using a NetGear N600 Wireless Dual Band Gigabit Router WNDR3700.

    If you can point me to a forum that will describe how to "flush" it with the latest firmware I would be grateful.

  • Avatar
    rotblitz

    Sorry, I meant "flash", not "flush".

    Regarding the OEM firmware, you'll want to read http://kb.netgear.com/app/answers/detail/a_id/23856

    Regarding LPC, see http://netgear.com/lpc

  • Avatar
    scannon2

    Thank you for the links.  But as stated previously, when following these steps, it says no update is available.  I have lost the USB Readyshare functions which allowed for file access and air print.

    Looks like im going to have to open a case.

  • Avatar
    rotblitz

    The right link for LPC seems now to be: http://www.netgear.com/LPC

    And yes, you'll want to open a case with Netgear.  This issue has nothing to do with OpenDNS.

  • Avatar
    opendns

    As a follow-up, log into your router http://routerlogin.net/.  And set your DNS servers not use OpenDNS.  In my router that is found under Advanced:Setup:Internet Setup and selecting the option under Domain Name Server (DNS) Address for Get Automatically from ISP.

  • Avatar
    adreir

    I want to desable parental control

  • Avatar
    rotblitz

    Fine.  Then you want to read what's been written above.  There's nothing to add.

  • Avatar
    lovelandteach

    Hi,

    I would like to remove my Netgear Router from my account in your system. How do I submit a request to open a support ticket to do this? Thank you. I find this program hard to understand and difficult to work with.

  • Avatar
    rotblitz

    See the "Submit a Request" tab on top of the page?  That's it!

  • Avatar
    magic_forest

    This parental control application through OpenDns creates too many problems. I have a Netgear R7000, and is impossible to recover the router after loosing the internet due to a modem issues.

    After restoring the modem connection, I am not able to restore the internet on the router. I wanted to change theDNS ips but you can't change it unless you are online. There is no clear instructions on how to disable the parental control. If you do not have internnet access pretty much you stuck.

  • Avatar
    moudt

    Stumbled across another way to disable PC......open the Genie app on an IPAD, and tic PC there, you'll be presented a settings page, with an on/off switch....

  • Avatar
    Kristy Patullo

    On the Desktop App for Genie there should also be a disable option on the Status page to disable the LPC.

  • Avatar
    risidro

    Please help me to undo this, i want to disable LPC, can someone help me..

  • Avatar
    risidro

    How can i open a support ticket? i want to disable my NETGEAT LPC on my router

  • Avatar
    rotblitz

    "How can i open a support ticket?"

    Exactly as I have described above.  You must just read it.

  • Avatar
    Alexander Harrison

    Read above or send an email to support@opendns.com to have the router removed.  You can disable LPC on your own with the Genie; however, we would need to remove it from your account. 

  • Avatar
    dknell

    I read this entire thread and all of the "as described above" comments, however, when I click the Parental Controls link in the router admin page, it just opens the opendns live parental controls page. There is no option to disable LPC on that page. Please provide clear instructions on where to disable LPC. Furthermore, I don't want to remove my device from LPC, I simply want to disable it temporarily as "described above".

  • Avatar
    Alexander Harrison

    To disable the LPC settings without removing it's registration, this would need to be done from the Genie app (http://www.netgear.com/genie) rather than the web interface to the router. They're both called the Genie and this is a common point of confusion. 

  • Avatar
    henniep44

    I have netgear WNR 1000V3. I added Opendns sometime ago, but we found it was blocking some sites that we consider legit. I tried to set custom settings, then I tried the check box for no filtering. But Opendns was still blocking the sites I wanted. In my version of Genie, there was no option to disable. I was about to try uninstalling Genie to get rid of Opendns, but I decided to try one more thing. It was the information below from opendns that finally helped. 

    • March 14, 2014, 21:28 "As a follow-up, log into your router http://routerlogin.net/.  And set your DNS servers not use OpenDNS.  In my router that is found under Advanced:Setup:Internet Setup and selecting the option under Domain Name Server (DNS) Address for Get Automatically from ISP. "
  • Avatar
    henniep44

    I have netgear WNR 1000V3. I added Opendns sometime ago, but we found it was blocking some sites that we consider legit. I tried to set custom settings, then I tried the check box for no filtering. But Opendns was still blocking the sites I wanted. In my version of Genie, there was no option to disable. I was about to try uninstalling Genie to get rid of Opendns, but I decided to try one more thing. It was the information below from opendns that finally helped. 

    • March 14, 2014, 21:28 "As a follow-up, log into your router http://routerlogin.net/.  And set your DNS servers not use OpenDNS.  In my router that is found under Advanced:Setup:Internet Setup and selecting the option under Domain Name Server (DNS) Address for Get Automatically from ISP. "

Post is closed for comments.