The device is registered with another OpenDNS user

netflow

July 17, 2013 05:51

This was setup to test and I now need to setup as the end user. How do I resolve please

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14 comments

rotblitz July 17, 2013 12:53

Best is you open a support ticket: http://netgear.opendns.com/support/contact/

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lisatuter January 29, 2014 00:01

I need to register my device with another user account

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rotblitz January 29, 2014 07:57

Ok, the answer was given.

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pookiedew35 March 05, 2014 00:05

I HAVE TWO ACCOUNTS SET UP AND NEED TO END ON TO CUSTOMIZE MY FILTERING SETTINGS.

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rotblitz March 05, 2014 00:38

Ok, the answer was given.

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AdminGenie March 16, 2014 18:15

That isn't an answer that would just take us to this situation again

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rotblitz March 16, 2014 22:02

No, it wouldn't. Staff must go into your account to delete the non-wanted or reassign other device IDs. Therefore this is the only answer which can be given. This forum community cannot help you with such account specific issues.

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Alexander Harrison March 19, 2014 18:09

Hello,

In this scenario, rotblitz is correct, the only way to remove the "Device already registered" error on a NETGEAR Live Parental Controls (LPC) device is to contact OpenDNS support at support@opendns.com or log into the account that initially registered the device.

When emailing, please be sure to include the MAC address of the device, preferably in a screenshot of the "Device Status" (non-Genie web interface) or "Network Map" (Genie web interface). If emailing in without the MAC address, our first response will be to ask for the MAC address, so please be sure to include it in your initial inquiry.

Best regards,

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jp-clt March 31, 2014 23:19

I am facing the same issue.. was in touch with tech support and after 4 or 5 back and forth questions and answers, i haven't still resolved this issue.

One of the items i noticed is that my MAC address is all zeroes except for the last one digit ( 1) from Network map. I tried changing this according to what was given in my equipment , but the network doesn't connect if i do this.

Equipment - Netgear R7000

Any help will be appreciated

r7000_MacAddress.jpg

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Alexander Harrison April 01, 2014 14:22

Hello,

Please submit the full screenshot for your partial screenshot of ScreenHunter_03 Mar. 28 23.40.jpg. The WAN MAC address was cut off in your submission and only the LAN MAC is shown. Without the WAN MAC, this may be the reason that the router's registration has yet to be found. Also, please send in any alternate email address that you may have registered in any way with OpenDNS in the past. This may also assist in finding the router's registration.

Best regards,

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Permanently deleted user April 20, 2014 02:25

"Staff must go into your account to delete the non-wanted or reassign other device IDs. Therefore this is the only answer which can be given. This forum community cannot help you with such account specific issues."

Then SAY SO, instead of just repeating the same useless non-information.

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rotblitz April 20, 2014 10:27

I did SAY SO, didn't I?

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jp-clt April 20, 2014 16:43

I did open a ticket with Opendns and it was escalated to second level of support.

I was told that they are unable to find devices registered with the account, and hence could not delete.

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rotblitz April 20, 2014 19:11

As you can see from Alexander's response above, you didn't provide the correct and complete information.

Copying to here:
Please submit the full screenshot for your partial screenshot of ScreenHunter_03 Mar. 28 23.40.jpg. The WAN MAC address was cut off in your submission and only the LAN MAC is shown. Without the WAN MAC, this may be the reason that the router's registration has yet to be found. Also, please send in any alternate email address that you may have registered in any way with OpenDNS in the past. This may also assist in finding the router's registration.

So go ahead now, and do as advised.

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