Bypass account/software not working

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10 comments

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    rotblitz

    The bypass may be limited to an hour or so for security reasons.  Doesn't a simple relogin through the User Utility help?

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    tbilcox

    Thank you for your response. I understand the 1 hour time limit--that makes sense.  But no, relogging in using the user utility or even exiting it, and restarting it all do not work. I must log on to netgear.opendns.com, delete my bypass account, recreate it, then rerun the user utility software for it all to work.

    Thanks kindly for any help or suggestions.

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    rotblitz

    It may be that your bypass configurations are out of sync in some way.  You may try with performing the steps described in this thread by an OpenDNS employee:

    https://support.opendns.com/entries/22659859-I-have-nothing-filtered-on-my-parental-controls-and-am-blocked-from-reaching-facebook-and-hotmail-
    (Currently the last message)

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    home8a

    Hi 

    I have been trying the find LPC user bypass utility for mac (maverick) but no luck, though i can use the bypass utility via netgerat genie of iPad/iphone. any clue from where i can down the user bypass utility for mac , its not there with net gear genie and LPC manager,

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    rotblitz

    "the user bypass utility for mac , its not there with net gear genie and LPC manager"

    Yes, it doesn't seem to be: https://support.opendns.com/entries/25041155-Where-is-the-user-utility-to-bypass-on-Mac-OS-Also-Linux-

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    tbilcox

    Hello. I started this thread a while back. I still have no luck with the LPC user utility on OSX Mavericks. In order for the bypass to work, I have to log on to the netgear.opendns site, delete my bypass account, re-add it, then re-run the LPC user utility. This is the only way I can get it to work. I foliowed rotblitz's 11/17 suggestion as well. No luck.  It is a serious pain-in-the-neck having to do this.

     

    I'd also like to confirm that indeed there is no bypass option in the Netgenie software for osx.

     

    It seems that Mac support is a bit lacking for this router ecosystem--too bad---the parental controls through opendns seem like

    a good idea...

     

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    Chris Frost

    Hello tbilcox,

    The Netgear Genie is actually supported by Netgear, so you may want to contact them for more information regarding the Genie, you can contact their support here: http://support.netgear.com/general/contact/default.aspx

    If you have any further questions regarding OpenDNS products and services please let me know.

    Regards,

    Chris

     

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    lnguyen991

    I have same problem with bypass account after work I go home then turn on pc then I could not get anywhere because bypass account did not work

    There is only way is power down router then it will work if they can not fix this problem I have to return to store.

    I call support  but they are far away from idian they did help nothing.

    Long

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    the12l

    I have issues with the login because it tells me it appears I am registered on another account. I am not sure what to do from here because I am also logged into in the website.

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    rotblitz

    You open a support ticket, of course.  Other users cannot help you with account specific problems.

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