Multiple OpenDNS Accounts / Netgear Routers



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    "I get an error stating that the router is linked to another profile"

    Well, it seems you're wandering around with the same router to establish the internet connections.  This is not what you can do.  Your LPC router's device ID is the criteria to associate you with your account.  You would have to use different Netgear LPC routers at each location.

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    Kristy Patullo

    The MAC address of your router registers with the OpenDNS account you initially set up the Live Parental Controls with.  Each router can only have one account associated with it.  

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    Thanks for your responses, Im using the same laptop to setup multiple routers not vice versa. I would like each router to use a different parental control account but when I download and install (or uninstall/reinstall), the Netgear Parental controls software remembers the previous username entered and links that account with the router. I would like to know;

    1. Can this be undone (Uninstall parental controls and reinstall with a different account)

    2. Delete the cached username (Im sure there is a registry entry I could delete) so I can run the software and login with a different account.


    Thanks for your time.

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    Kristy Patullo

    A member of the support team can remove the different routers from your account so you can register them with other accounts.  Please open a support ticket as your email address/router infor will be required.  I'm not sure why each router is using the same username, but you can manage more than one LPC device using the same account.  Are you using the NETGEAR Genie or Management Utility to set these up?  

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