Which device to manage?

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23 comments

  • Avatar
    rotblitz

    Every router has exactly 1 MAC address.  Your screen shot indicates that you have three devices registered, December 2011, March 2012 and July 2013.  So, the right device to be managed is most likely the one registered this year, right?

  • Avatar
    r226

    I totally understand that, but the fact is that I only have one net gear router.  How could I be connecting to 3 devices.  Or a better question would be why was I connecting to 3 devices when in fact there was only one device. 

  • Avatar
    r226

    so because of this problem I am attempting to connect to open dns using only my macbook. by placing the dns servers in the network preferences.  Is there something I am missing.  The open DNS updater is till not showing that I am connecting to my network.  I have flushed the cache 




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  • Avatar
    r226

    is there a problem with my network?

     

  • Avatar
    rotblitz

    "I only have one net gear router.  How could I be connecting to 3 devices."

    No idea, the MAC address may have changed over time with firmware upgrades or so.  Whatever, use now the device settings on the dashbard which has your router's current MAC address.

    If you are concerned about outdated information at your dashboard, open a support ticket to get your device IDs deleted, then register from anew while running the Management Utility or Apple Genie.

    "I am attempting to connect to open dns using only my macbook. by placing the dns servers in the network preferences."

    This is a bad idea.  You try to use normal OpenDNS Home Basic.  This cannot work properly.  LPC is part of your router.  (Btw, 208.67.200.200 is not an OpenDNS resolver address anyway.)

    "The open DNS updater is till not showing that I am connecting to my network."

    Either bad.  You are not to run an Updater at all if you use a Netgear router with LPC. Uninstall it.  LPC works with your device ID, not with your IP address.

  • Avatar
    rotblitz

    Ah, btw, you may be able to find out the correct device ID while executing the following in a terminal window:

    nslookup -type=txt debug.opendns.com.

    - or -

    dig debug.opendns.com  txt

  • Avatar
    r226

    none of them are the same mac address on the bottom of the router.  Whose routers are they???

     

  • Avatar
    r226

    Server: 192.168.1.1

    Address: 192.168.1.1#53

     

    Non-authoritative answer:

    debug.opendns.com text = "server 11.dfw"

    debug.opendns.com text = "device 00003796cb970d5e"

    debug.opendns.com text = "flags 422 0 b6 7e00400014c3"

    debug.opendns.com text = "id 7371683"

    debug.opendns.com text = "source 65.79.200.179:60127"

     

    Authoritative answers can be found from:

     

    Bs-M

  • Avatar
    rotblitz

    You do not have LPC enabled in the router, but you're using OpenDNS Home Basic.

    Open a support ticket to get you sorted.  https://support.opendns.com/requests/new

  • Avatar
    r226

    ; <<>> DiG 9.8.3-P1 <<>> debug.opendns.com

    ;; global options: +cmd

    ;; Got answer:

    ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 13499

    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

     

    ;; OPT PSEUDOSECTION:

    ; EDNS: version: 0, flags:; udp: 4096

    ;; QUESTION SECTION:

    ;debug.opendns.com. IN A

     

    ;; AUTHORITY SECTION:

    opendns.com. 2560 IN SOA auth1.opendns.com. hostmaster.opendns.com. 1386720601 16384 2048 1048576 2560

     

    ;; Query time: 165 msec

    ;; SERVER: 127.0.0.54#53(127.0.0.54)

    ;; WHEN: Thu Dec 12 18:52:43 2013

    ;; MSG SIZE  rcvd: 121

     

     

    [Process completed]

     

  • Avatar
    rotblitz

    This command was wrong.  The domain debug.opendns.com has  only a TXT record assigned.  Therefore the correct command would be:

    dig debug.opendns.com  txt

    ";; SERVER: 127.0.0.54#53(127.0.0.54)"

    Weird.  Just by chance, do you use DNSCrypt or another DNS proxy?  You shouldn't use this with an LPC enabled Netgear router.

  • Avatar
    Chris Frost

    @rotblitz Thank you for your assistance!

    @rgoodwin221 We have noticed that you have opened multiple support tickets for the same issue. Please refer to ticket #62637 for further assistance.

     

     

     

     

  • Avatar
    r226

    These are the logs taken from the router.  This may well be normal, I don't know.  I have attached a picture of the bottom of my net gear router.  This is the only router that I have ever used with LPC controls.  When I click on devices in the LPC I still have 2 devices. Don't think they are the one that I own.  I got rid of one of the 3 when I reset the router back to  defaults.  How do I get rid of the other 2?  and put the correct one in my account.

    the logs were taken from the router when I was resetting it.  Please advise me on how to proceed

     

    DoS attack: Smurf] attack packets in last 20 sec from ip [172.16.8.142], Friday, Dec 13,2013 17:24:05
    [DHCP IP: (192.168.1.2)] to MAC address 28:CF:DA:E0:79:68, Friday, Dec 13,2013 17:23:51
    [Time synchronized with NTP server] Friday, Dec 13,2013 17:23:46
    [Internet connected] IP address: 172.16.8.142, Friday, Dec 13,2013 17:23:47
    [Internet disconnected] Friday, Dec 13,2013 17:23:45
    [Initialized, firmware version: V1.0.2.62_60.0.87NA] Friday, Dec 13,2013 17:23:45
    [DoS attack: STORM] attack packets in last 20 sec from ip [192.168.1.2], Friday, Dec 13,2013 17:23:00
    [Admin login] from source 192.168.1.2, Friday, Dec 13,2013 17:22:13
    [Admin login failure] from source 192.168.1.2, Friday, Dec 13,2013 17:20:55
    [DoS attack: STORM] attack packets in last 20 sec from ip [192.168.1.2], Friday, Dec 13,2013 17:20:00
    [Admin login failure] from source 192.168.1.2, Friday, Dec 13,2013 17:19:56
    [Admin login] from source 192.168.1.2, Friday, Dec 13,2013 17:18:55
    [DHCP IP: (192.168.1.2)] to MAC address 28:CF:DA:E0:79:68, Friday, Dec 13,2013 17:16:56
    [DoS attack: STORM] attack packets in last 20 sec from ip [192.168.1.2], Friday, Dec 13,2013 17:16:29
    [DoS attack: STORM] attack packets in last 20 sec from ip [192.168.1.2], Friday, Dec 13,2013 17:13:29
    [DoS attack: STORM] attack packets in last 20 sec from ip [192.168.1.2], Friday, Dec 13,2013 17:10:29
    [Time synchronized with NTP server] Friday, Dec 13,2013 17:07:27
    [Internet connected] IP address: 172.16.8.142, Friday, Dec 13,2013 17:07:27
    [Internet disconnected] Friday, Dec 13,2013 17:07:25
    [Initialized, firmware version: V1.0.2.62_60.0.87NA] Friday, Dec 13,2013 17:07:25
    [DHCP IP: (192.168.1.2)] to MAC address 28:CF:DA:E0:79:68, Friday, Dec 13,2013 17:07:24
    [Admin login] from source 192.168.1.2, Friday, Dec 13,2013 17:06:52
    [DHCP IP: (192.168.1.2)] to MAC address 28:CF:DA:E0:79:68, Friday, Dec 13,2013 17:06:14
    [Time synchronized with NTP server] Friday, Dec 13,2013 17:06:13
    [Internet connected] IP address: 172.16.8.142, Friday, Dec 13,2013 17:06:14
    [Internet disconnected] Friday, Dec 13,2013 17:06:12
    [Initialized, firmware version: V1.0.2.62_60.0.87NA] Friday, Dec 13,2013 17:06:12
    [Log Cleared] Friday, Dec 13,2013 17:05:16

    I

     




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  • Avatar
    r226

    There were lots of Html errors on routerlogin.net

  • Avatar
    r226

    I have lpc manager installed and it says that I am now using lpc with open dns.  That is good.  The thing that really bothers me and needs to be fixed are the devices in my lpc opendns account.  My device is not listed in the account.  I have had problems in that there are wifi networks that come out of nowhere and seem to run on top of my two wireless routers on the same channel.  After a reset of the router they seem to go away and I am able to change channels of my wireless routers.  These unknown wifi networks come and go.  I live in an isolated rural area and they do not belong to any of my neighbors.  

     

    First order of business is for open dns to get my account set up with the correct mac address

  • Avatar
    r226

    second order of business on my part is to find out where the heck these wifi networks are coming from.

  • Avatar
    r226

    and then prosecute

  • Avatar
    Chris Frost

    Hi rgoodwin221,

    We will make note of your findings in your ticket.

    Thank you,

  • Avatar
    Egmorales31

    I have been reading a ton of these blogs/TS helps and seems like there isn't a fix or an exact culprit. I am having this same issue. The issue began simultaneously with my Netgear router all of sudden stopped working. After speaking with Netgear Tech Support, the issue was with my Verizon wireless router and the Netgear R7800 router using the same IP Address. After some changes my internet came back but OpenDNS still doesnt work. I am willing to bet it has something to do with changing the MAC address and OPEN DNS not being able to find my network. What can I do to fix this issue?

    The reason I have the verizon router is because of the following;

    1. I do not pay a monthly fee.

    2. A back up in case something happens with my Netgear router, as this has already happened.

    Right now I force all wireless connections through the R7800 router because it is a way better product and the Open DNS gives me better parental control.


  • Avatar
    rotblitz

    Can you login at https://netgear.opendns.com/ ?

    "something to do with changing the MAC address and OPEN DNS not being able to find my network"

    Follow these instructions:
    https://support.opendns.com/hc/en-us/articles/227987567

    And then open a support ticket again.

  • Avatar
    Egmorales31

    Yes I can log in to https://netgear.opendns.com/ . Furthermore, there are now two devices which are the same routers but two different MAC Addresses. 

    I am also having this same issue, https://support.opendns.com/hc/en-us/articles/227987567-I-received-the-error-This-device-is-registered-to-another-user-

     

    Originally everything was fine prior to changing the MAC address on my Netgear router. I attempted to sign in after changing the MAC address with the prior login and i got the prompt that "This device is registered to another user". I tried creating a new account to no avail.

  • Avatar
    rotblitz

    Creating a new account was not an option in the article you and I linked to.  Why did you attempt it nevertheless?

  • Avatar
    Egmorales31

    I created a new account because my original account did not allow me to log in to OpenDNS with netgear genie. I received the prompt that this device is registered to another user. This was after hanging my MAC address on the netgear genie. I created a new account because with my new MAC address I thought the process would be swift and just be done with it. Of course this did not work.

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