User Bypass for iphones, ipads, etc. Multiple kids.

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45 comments

  • Avatar
    kevin.sanders

    I have the issue, the only way to enable users to log in with a bypass account is for me to set it up using my OPEN DNS login so its pointless as they have the ability to change it with his login

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    maryjomcclain

    This is a really frustrating problem, as the app/utility seem to send the user back and forth between one another.

  • Avatar
    professorplum

    I spent over 2 hours with the geniuses at Netgear trying to describe this problem. It seems that sometime after November 2013 they removed the User Utility from new installations.  I actually happen to have the User Utility on one or two of my machines, but I can't install it anymore on new devices since they removed it.  Great thinking on the part of Netgear.  To think that I bought the Netgear router because they were a Silicon Valley company.  Now, I have to install Genie on my apps if I want to do the bypass.  Great thinking, Netgear, yeah I have parental control on my iPad but now my kid hack into my router.

    Off topic, the OpenDNS folks are geniuses as well.  I paid for the premium OpenDNS subscription for the main purpose of being able to add 50 blacklist sites, but yet now that I have a NetGear router, I'm forced to go back to 25 sites - unless of course I want to bypass all the Netgear features.

  • Avatar
    lcd112

    The genie won't let me change it from Admin though.  I don't mind installing the Genie if that allows them to use their bypass accounts.  I'm definitely not giving them the admin password though.

    That said...what's with youtube?  It's Always blocked!  Seriously Netgear/OpenDNS...we all paid a lot for this service.  Why is it so hard to make it work?

  • Avatar
    ksmythe

    Hopefully, someone from opendns support can respond definitely about how this issue will be resolved.

    What I'd like to do is this:

    1. Set up very restrictive internet access for anyone who is accessing the internet through the Netgear router.

    2. Create a bypass login for users on my network.

    3. Enable the user to login to the bypass account to gain a different level of website filtering. (in this case, the filtering would be reduced...enabling a less restrictive web filter for the bypass login.

    4. The user must be able to login to the bypass without the admin password.

    Do the parental controls allow this? If not, it doesn't work for a family with multiple users with different internet access requirements.

  • Avatar
    lcd112
    That's exactly what I'm trying to do too. I can't seem to access the bypass accounts without logging in as the admin though. Kind of defeats the purpose of having the parental controls turned on if I give the device admin access.
  • Avatar
    lcd112

    Hi Rotblitz,

    On that first thread, I actually already posted there last week.  It seems to be saying that you have to log in as an admin and Then access the parental controls.  Am I reading that right?  The thread turns off topic into a VPN thread and then goes haywire, so I got lost and stop following.

    This is the part I don't understand: if I log in as an admin to go to the bypass account, what is to stop the child from going out of the bypass account and into the admin function to make adjustments to their own settings?  Basically, when I download the app on their phone, it looks just like the app on my phone, and I can change the parental controls from my phone, so why couldn't they?  A 12 year old is fully capable of doing that.

    I have the genie on my phone and can see all of the things people are saying in these other threads.  I feel like I get how it's supposed to work.  It's the pieces that exist on their phones that aren't making sense. 

  • Avatar
    rotblitz

    You missed the most important point.  Kristy from OpenDNS wrote there:

    The Netgear Genie app is supported by Netgear, so if you need assistance guiding through it
    you can contact them here:
    http://support.netgear.com/general/contact/default.aspx

    According to their FAQs here: http://www.netgear.com/landing/genie/faq.aspx

  • Avatar
    ksmythe

    Thanks for the links to general support on the Netgear site.

    From my research, I discover that the problem isn't the netgear genie...the problem is the netgear user utility. On the kid's android and iOS phones, you don't want the netgear genie, you want only the user utility which enables them to login only to their bypass account and does not give them access to the router (and the parental controls). Two separate items: netgear genie and netgear user utility. I found a user utility for macs and for Windows on the netgear site, but did not find one for the mobile devices that run android, windows RT and the iPhone/Ipads. So, if any of the kids use a tablet, rather than a pc/mac, they have to live with the more stringent parental controls and are not allowed to bypass. Has anyone heard if they are created the needed apps for the netgear user utility?

    I believe that the discussion is occurring in this forum (rather than on the netgear site) because this is the forum netgear directs you to for support for the parental controls.

  • Avatar
    sah22
    Background - Consumer with no network experience I bought my netgear router too to do the things stated above. I think I got it to work. The admin can set up multiple profiles (bypass accounts). The default web restriction should be the most stringent. The admin sets up bypass accounts with their own username and password. I used the username as the actual name of the child and give them a password. They then login through the genie but they do not have admin rights to change any settings. It is just the rights to access whatever settings they are allowed. So, after all, your child may not even need this because the default is the most stringent and you would then have the bypass account for yourself (e.g. Dad). You could do one for Guest to have one less restrictive as well. I hope this helps.
  • Avatar
    lcd112

    I didn't miss it.  Please don't make assumptions.  I called them and they were useless.

  • Avatar
    lcd112

    ksmythe, that's what I thought too, but when I went to the netgear site from their devices, I can't find the utility.  It almost feels like some magic thing that doesn't exist.  lol!  Do you have a link to where I can find the right tool?  I did find a download, but it said I couldn't access it from their ipads.  I'll check the other forum as well because they do send us here.

     

    Sah22, the problem is that there are Children, not one Child.  If there was only one, it would be fine.  There are two though, and I want them to be able to access different things at different times.  Plus, if one is being punished, I don't want to turn off access for both.  Since we don't always provide the devices, there's no way for us to know if they brought one in, in a bag, without us seeing it.  I don't want to be obsessed with the router and checking it at all hours to make sure no one is breaking in, and that there's not a new device, and such. 

  • Avatar
    kevin.sanders

    im on the phone now to netgear but nobody is picking up

     

    the issue here is that there is no device that works on ipad iphone or tablet. gennie is not the answer as it allows access to all of the admin settings

  • Avatar
    kevin.sanders

    just got an answer, the lady on the phone is useless as stated above, there is no app for an IOS device as far as I can see which does seem bizzare !!!

     

    she told me I could browse to netgear.opendns.com and log in with a bypass account, you cant do that but she would not accept it.

     

    useless usless udeless

     

  • Avatar
    lcd112

    Thank You!  You really can't!  It says something about it not being available on the device!

  • Avatar
    sah22
    Lcd112 - you seem to be right. I thought I had it working. I have six kids and set up a bypass account for each. I can set up what to block for each kid separately. However, I am now struggling with the separate app. My wife has a chromebook and there is no app for her to log into to get elevated privileges. Now that's a pain! It seems like it should be easier than this. It seems like they have the infrastructure in place to make this a wonderful product, but it's just not there yet. What should be done is when looking at the network map and you see the devices, you should be able to click on that device and set the appropriate permissions for that device. As of right now it looks like you can only block them from the internet altogether. I hope you get it worked out. Please continue to share any successes. If you choose a different product that works please share as well. These types of products are frustrating because it seems like you have to be a network engineer to know how to work theses things. I also agree with ksmythe - it is weird that netgear directly sends us to this site. I thought it was part of netgear but it is clearly not.
  • Avatar
    ksmythe

    LCD112:

    This doesn't solve all of the problem, but it does help on laptops/pcs/macs:

    Here is the link to the utility (when you enter the url in your browser, it automatically asks to download the file you need):

      http://www.opendns.com/download/windows/netgear-userutility

    If you want to use mac, you replace the word windows with mac

    These are the instructions that I found the link on:

    http://kb.netgear.com/app/answers/detail/a_id/20079

    It walks through how to set up the user utility. First, I used netgear genie to set up a bypass account with one of my kid's names. I gave the bypass account greater privileges than they have by default. I ran the user utility, logged in as that child and they had the extra privileges.

    It still doesn't work on the iphone, android phone or tablet, or the windows RT tablet, but does  work on the laptops. Now...if they can just make a user utility app for windows RT, android, and iOS we should be set. 

    Hope this helps!

  • Avatar
    adam255

    Waiting for a proper bypass app on iOS and I will be able to use LPC without having to worry about someone changing my settings!

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    mdieters1

    I have installed versions 2.1.5 and 2.1.6 of the management utility on two windows PCs that my kids use. However, there is no 'user utility' installed, only the management utility. I tried rebooting the computers. But still only have the management utility. What am I doing wrong?

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    adam255

    yeah, me too

  • Avatar
    rotblitz

    mdieters1 and itperson2013, it seems you didn't read the answers above but just blindly wrote instead.
    Again, you need to download and install the User Utility.  This has not much to do with the Management Utility.

    See http://kb.netgear.com/app/answers/detail/a_id/20079    "Part 2: NETGEAR LPC User Utility"

    Windows: http://www.opendns.com/download/windows/netgear-userutilityMac OSX:  http://www.opendns.com/download/mac/netgear-userutility

  • Avatar
    madmuso

    Hi LCD112 - can I ask you a question - you seem to imply that you have been able to have the Genie Utility work for you in such a way that children can run it but do not need to put in the Router Admin password?   I know many people are saying that you can use the user utility - but since we have iPADs, Androids etc in the house, not to mention an xBox this is no good for me.

    Can you just confirm how you manage to bring up a Bypass Login in the NetGear Genie Utility without having access to the page with "Disable Parental Controls" which would allow the child to simply remove all controls.... We might all be missing something in Genie that only you have spotted...

  • Avatar
    madmuso

    Sorry last post was meant for sah22 - OP and I both think you can't do this without exposing the admin functions of the router...

  • Avatar
    rotblitz

    Correcting the download links in my Previous message.  They were broken after submitting:

    Windows: http://www.opendns.com/download/windows/netgear-userutility 
    Mac OSX:  http://www.opendns.com/download/mac/netgear-userutility

  • Avatar
    madmuso

    Final post from me today - As per suggestions on this forum I have started a similar thread on the NETGEAR Forums.  Here:

    http://forum1.netgear.com/showthread.php?t=89259

    Please post there too!

    Cheers

  • Avatar
    rotblitz

    Oops, this is a useless forum.  See how many unanswered, "me too" and other meaningless threads are there as soon as it comes to LPC?

  • Avatar
    madmuso

    Ok - so not final post.  I have tried the user utility and for me (and I appreciate this may only be a feature of later routers) even that stops at the point of "detecting router status" to prompt the user for the admin password on the router.  Sorry but this all seems to be an epic fail as far as I can see.

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