I've found several questions like this all over the internet, but I'm not able to get a straight answer so I thought I'd give it one more shot here before I return the router we bought. I purchased an R6200 and chose that one because I was told that it would allow me to set up multiple users with varying levels of access so that my husband and I could allow his daughter (12) to have more internet access with different hours than his son (10). I was very detailed about the fact that they bring devices to our house that we did not provide, so installing software ourselves could not be a requirement.
Anyway, I set up the user accounts, levels, hours, etc. I see where Netgear states that this router is compatible with iphones and such. That's all very lovely. I keep reading references to a "user utility." What is this magical user utility? Where do I find it? Is it the Netgear Genie?
If it is the Netgear Genie, we have another problem: I loaded it to both of our phones, and it will not allow us to log in as anything but "admin." Clearly, we do not want to hand administrator access over to the very children that we're trying to protect from inappropriate content.
Where do they go to plug in the user names and passwords that I spent hours and days setting up for each child's individual needs? What application should I tell them to use to access their accounts? Without the ability to do that, they will be restricted from everything because that's how tight the rest of the network is. There seem to be a LOT of other users having the same problem.
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