Site is not blocked when using Google Chrome

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31 comments

  • Avatar
    ajscott1270
    I am also having same issue, blocks with IE fine, but Chrome allows access? Any ideas,
    ?
  • Avatar
    rotblitz

    Did you clear Chrome's browsing data (cache)?

  • Avatar
    Kristy Patullo

    Are you experiencing this with a specific website or all websites?  If you've added something to your Always Block list please make sure there is not a www. in front of the entry which can cause intermittent blocking.  For example if you are trying to block Youtube add youtube.com rather than www.youtube.com.  Are internetbadguys.com and exampleadultsite.com blocked in Chrome?

  • Avatar
    ajscott1270

    All websites. I am running IE and Chrome on the same laptop, blocks in IE but not from Chrome. Also tried on Safari on an Apple device, that also blocks fine. Cleared all cache in Chrome, turned off the 'use a web service to help resolve navigation errors' setting and the 'Use a prediction service ...' setting, restarted Chrome, still happening? 

  • Avatar
    ajscott1270

    Both exampleadultsite.com and internetbadguys.com work in Chrome and block in IE, this is from the same laptop. Very strange.

  • Avatar
    rotblitz

    What does the test page http://welcome.opendns.com/ come up with in Chrome?

  • Avatar
    ajscott1270

    Hi,

     

    in Chrome I get the red X and it fails. I do not understand how it can block fine using IE but fail in Chrome, it must be browser based as it is the same laptop and IP info via DHCP from the router which has the OpenDNS IP's set. I can do an ipconfig /all and see that it all looks correct.

  • Avatar
    rotblitz

    "I do not understand how it can block fine using IE but fail in Chrome"

    Easy to understand: your Chrome doesn't use the OS network settings but its own.  For example a plugin which may configure itself a proxy within Chrome.

    "it must be browser based"

    Yes, you say it.  Try with a non-Google version of Chromium like Iron instead: http://www.srware.net/en/software_srware_iron.php

  • Avatar
    ajscott1270

    Exactly, but I do not see how, i have disabled the extensions etc and it is not working from chrome on multiple PC's using the same router, however, browsers on the same machines that are IE and Safari do work.


    As I am trying to implement some parental control, asking the teenage kids to not use Chrome is not really an option.

    Anyone any ideas what the settings may be in Chrome that is causing it to ignore the DNS set from the router?

     

    Thanks

  • Avatar
    rotblitz

    "asking the teenage kids to not use Chrome is not really an option."

    Why isn't it an option?  It is indeed an option.  Don't let them be admins on their computers.  It is you determining what's being installed and used.  If they are admins on their computers, you already gave evey control out of your hands.  You don't need to care about "parental control" anymore then.

    "Anyone any ideas what the settings may be in Chrome that is causing it to ignore the DNS set from the router?"

    A good question.  But this here is an OpenDNS forum, not a Chrome forum.  Hard to get an answer here if not by chance.  Best is to run a sniffer like Whireshark to analyze where and how Chrome circumvents your system settings.

    Just an idea, according to the link I posted above, it may be that you have to disable the "Reduce Data Usage" mode in Chrome.

  • Avatar
    Chris Frost

    Hi handaldl,

    I have gone ahead and opened a support ticket on your behalf -- please check your email. If there is any information that is useful for other people having the same problems, I will post it to this thread.

  • Avatar
    rotblitz

    Interesting reading about Chrome and Parental Controls:
    https://productforums.google.com/forum/#!topic/chrome/-otXJWR2jwI
    Not sure, but it could be the Incognito mode of Chrome circumventing the OS settings.

    It probably wasn't the case a longer time ago, but could now be the culprit.
    https://forums.opendns.com/comments.php?DiscussionID=75396

  • Avatar
    ajscott1270

    I have solved my issue with Chrome, it is because I am using Avast! 2015 for security which has a new secure DNS feature overriding the OpenDNS. There is a thread https://support.opendns.com/entries/57943894-Avast-2015-Security-Suite-Secure-DNS-and-OpenDNS 

     

    Thanks for all the comments.

  • Avatar
    rotblitz

    "I have solved my issue with Chrome, it is because I am using Avast! 2015"

    Nope, this cannot be the solution, because Avast Secure DNS would also impact IE and any other browser, not just Chrome...
    Or did you provide us with incorrect information???

  • Avatar
    ajscott1270

    Yes, this is the solution as I have described. It seems the IE is using OpenDNS, even when the Avast! Secure DNS is turned on, but Chrome is behaving differently. I have just tested again, with Avast! setting on, it blocks in IE but works in Chrome, I turn Avast! Secure DNS off, it now also blocks in Chrome.

  • Avatar
    rotblitz

    "It seems the IE is using OpenDNS, even when the Avast! Secure DNS is turned on"

    Ok, then this is a lousy bug in the Avast software, to be reported to them.  Their Secure DNS should take effect with every browser.

  • Avatar
    dakinesnow

    I'm having the same issue with Chrome, and I do not have Avast! 2015 for security.

    Setting up separate user accounts without admin privileges is possible, but seeing as Chrome is by far the superior browser to use, it would still be installed and have the same issue as mentioned above.  Saying to not use Chrome is silly since it has a commanding 50% market share compared to IE and Safari being tied at 13% each.  Having something that works by default for the most common browser just makes more sense.

  • Avatar
    mattwilson9090

    OpenDNS works just fine for me in Chrome on multiple computers, although it is not my preferred or default browser. Have you checked the plug-ins in your chrome installation, or checked all of the non-Avast troubleshooting suggestions in here?

    Also, are you saying that Chrome is the superior browser because it has higher market share, or for some other reason? Why do you say that Chrome would still be installed if accounts on the computers were running with user and not administrator permissions? Isn't that something that's up to the administrator responsible for the machine.

    Apparently these are your computers, or ones that you are responsible for. That means that you are the one who should be making the decisions about the software that runs on them. If you don't want a particular piece of software running, for whatever reasons, then don't let it be installed or run. Market share is not some sort of law that dictates what you must allow or use.

    That said, every time I've seen a report in here about Chrome or some other browser not working with OpenDNS it had nothing to do with OpenDNS, but rather a plug-in or setting within the browser, or a 3rd party piece of software that bypassed the system-wide network settings. Look again at the plug-ins and other software installed on your computer and I'm sure you'll find the answer in there somewhere.

  • Avatar
    dakinesnow

    I have a single extension in Chrome that shouldn't cause an issue with not blocking websites, and I haven't yet taken the time to look into my particular security suite, but I will for sure.

    As for Chrome, yes, because of market share (meaning people choose to use it instead of it just being "baked into" the operating system) and many other reasons.  I say it would still be installed because it's a better overall browser to use and that would be the choice.  It's become the new "default" browser for most people.  It succeeds in just working like a browser should when IE has failed time after time.  I believe that has been established in the majority of the use/reviews/comparisons...it just works.  Since it is up to me on what browser to support (the Admin), I'm going to go with the proven solution rather than the alternative, and most software developers tend to devise solutions toward the majority rather than the minority.

    You are right, market share does not dictate what I must allow or use, but again, the fact that it's the majority and just works speaks for itself.

    You are also right that the issue probably isn't an issue with Chrome, but an issue with another piece of conflicting software or setting.  I will for sure be exploring the issue in further depth.  There's for sure a solution to pretty much any issue, but I feel to suggest to force another option besides Chrome isn't a solution.

  • Avatar
    rotblitz

    Not sure why you post this here at all. It is pure nonsense and off-topic.

    Did you know that OpenDNS has nothing to do with any browsers, be it Chrome or any other, or with any other software or hardware being in use at your end?  Did you know that it is your duty only, not OpenDNS', to send your DNS queries to OpenDNS, so that they have a chance to generate DNS responses for you?

    So, why do you complain here if you don't even send your DNS queries to OpenDNS?  Start sending your DNS queries to OpenDNS, and you will get the results you expect, promised!

  • Avatar
    andrew_melvin

    rotblitz,

    You really aren't a nice guy. To be completely honest i am being quite tame because there are some choice words that I would like to share with you regarding your last post... actually all of your posts for that matter. To tell someone to tell their kids not to use chrome makes it overtly obvious that you are not a parent, or you are completely out of touch with the modern age. Growing up myself during the infant years of the modern computer age, I had found many ways around my parents telling me not to do something, especially when it came to the internet. Does it mean I had bad parents, no, they did the best they could. Does it mean I am a bad person, no. It goes into the realm of any teenager who's curiosity and sense of adventure gets the best of them. Not to mention that any teenager these days would have no issue getting around the openDNS parental controls if all they need to do is simply download and surf with a non IE browser. I too am having this same problem, but mine is for different reasons. My roommate is downloading movies. We have already been notified by out ISP to stop, I have already told him to stop, but he just says, "I'll be more careful." So I am trying to ban those sites altogether, but I can't go onto his computer and delete/block chrome, just like a parent can't stop a teenager from doing the same. Unless they watch over their shoulder for the entire duration of their time on the internet, which is just ridiculous to even suggest. Most, if not all, major assignments require the use of the internet for research. In today's economy, what financially supporting parent has the time to sit and watch their children while the research is preformed?  My kid is just a baby and I barely have time to eat dinner, let alone, if she was a teenager, stand over her and supervise her every key stroke. Therefore, if the technology is available for the concerned parents posting above and myself to allow our children the freedom to  build the skills necessary to become contributing members of society and independent thinkers whilst giving ourselves a little comfort knowing that they aren't able to purposely/accidentally logon to the sites that we deem inappropriate, then we will use that resource to our advantage, kind of like a tool in the parenting toolbox. Not to mention the fact that you didn't offer a single piece of useful information in any of your posts. So please, when it comes down to all of this "Trying to help other people stuff," keep your snide comments to yourself and leave the advice and technical support to the professionals.

    That being said, has their been any new developments regarding this problem Mr. Frost?

  • Avatar
    rotblitz

    To stay on-topic, are you saying that your OpenDNS settings do not take effect when using Google Chrome?  That's what this thread is about.

    As has been said, Google Chrome and the OpenDNS service are not related.  As long as you send your DNS queries to OpenDNS, they respond as you expect.  This is what a DNS service is supposed to do and not to control what browser or other software you're using.

  • Avatar
    jimmybb

    Just joined OpenDNS an hour ago and from what I can tell already after looking for some help, rotblitz is knowledgeable but needs blocked for quite the attitude.

  • Avatar
    rotblitz

    Too bad that your comment doesn't add any value to the topic "Site is not blocked when using Google Chrome", so it is in fact good for nothing, no matter what your personal view is about my attitude.

  • Avatar
    tecnologia2015

    I Have the same problem, im not using any antivirus. I put custom filter, i've selected social/network, but twitter still open in Chrome... i tried block just twitter.com domain but still fails... its sucks...




    falha bloqueio open dns.png
  • Avatar
    rotblitz

    What of the non-Avast troubleshooting measures above did you take so far?

    For example, did you flush the browser cache of Chrome after the settings change?
    https://support.opendns.com/entries/26336865-Clearing-the-DNS-Cache-on-Computers-and-Web-Browsers

  • Avatar
    psflaten

    I am having a similar issue as well. I have a Netgear router with fully updated firmware. I used the advanced menu to block youtube.com (this was in the keyword blocking feature). youtube is now blocked using IE, Firefox, safari, but not Chrome or the Youtube app from the apple store. I guess it is no use trying to block this. I will just have to use better parenting methods.

  • Avatar
    rotblitz

    It seems that Chrome's former "Reduce Data Usage" mode is now called "Data Saver" mode.  Disable this option to see if OpenDNS works then.
    http://welcome.opendns.com/

  • Avatar
    orders.vonk

    Disabling the Google Proxy will help a lot.

    Also, it seems like ChromeOS switches to their public DNS servers every now and then.  If you have control over your access router, you can reroute DNS queries to OpenDNS using iptables.  Something like:

    iptables -t nat -I PREROUTING -d ROUTE_INTERNAL_IP_ADDR -p udp --dport 53 -j ACCEPT
    iptables -t nat -I PREROUTING -d ROUTE_INTERNAL_IP_ADDR -p udp --dport 53 -j ACCEPT
    iptables -t nat -I PREROUTING 3 -p udp -i br0 --dport 53 -j DNAT --to-destination 10.0.1.1:53

    Where ROUTE_INTERNAL_IP_ADDR is the routers internal ip address, such as 192.168.1.1.

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