Comments

19 comments

  • Avatar
    rotblitz

    Not really sure what you mean by "reset" and by "username".  Your username is your e-mail address.

    If you have a Netgear router with LPC enabled: https://netgear.opendns.com/

    Else:

    Forgot your password?  Then click the link "Forgot your password?".

    Other account settings: https://dashboard.opendns.com/myaccount/contacts

  • Avatar
    halopendns

    I'm a home user. The login page asks for "Email (or username)", but there does not seem to be any username - only an email address. The term "username" is very confusing, if it's just a synonym for email rather than an alternative.

  • Avatar
    rotblitz

    Grandfathered account do have also a username.  So this is correct.

  • Avatar
    halopendns

    The communication is to all users, even though its intended for only a subset of them. Either "username" should explained on the page, or there should be a link to a separate page that explains who it applies to. Currently, it's confusing.

  • Avatar
    klassik46

    Same here i need to know my user name,my NetGear modem keep asking for user name in order to use "Parental Controls" option.

     

    i tried to use my OpenDNS email as user name but i doesnt work.

  • Avatar
    rotblitz

    Open a support ticket, tab "Submit a request" above.

  • Avatar
    halopendns

    It's 15 months since I raised this. It's sad that you make your users jump through hoops to solve a usability issue that benefits you and would be so trivial for you to fix.

    Anyway, I can't raise a ticket due to this:

    http://i.imgur.com/YdPv2vx.png

  • Avatar
    Alexander Harrison

    Your OpenDNS email is your username and you'd need to use this to log into your settings. You can also submit a support request if not logged in by sending mail to support@opendns.com. Are you able to log into netgear.opendns.com with your email as your username? If so, this is the same login used by the LPC system. 

  • Avatar
    halopendns

    You've misunderstood the issue. Please read the whole thread.

  • Avatar
    rotblitz

    Well, your explanation of the issue was this:

    "I'm a home user. The login page asks for "Email (or username)", but there does not seem to be any username - only an email address."

    I would understand that "login page" in this context is https://login.opendns.com/ - right?
    Or is it this?  https://netgear.opendns.com/sign_in.php

    Either way, you enter your e-mail address you registered with OpenDNS and/or with LPC there.  That's it!
    In case you mean another "login page", let us know which one.

    "how can i reset my DNS username?"

    You can't.  But you can change your e-mail address registered with the service if you want, after being logged in.

    "The communication is to all users, even though its intended for only a subset of them. Either "username" should explained on the page, or there should be a link to a separate page that explains who it applies to. Currently, it's confusing."

    Yes, this is not the case and may be confusing.  But now as you know, it shouldn't be an issue for you anymore.

  • Avatar
    halopendns

    Really bad response. OK, fine.

  • Avatar
    rotblitz

    I should mention that I couldn't check your image http://i.imgur.com/YdPv2vx.png, because - it is blocked in the network I'm currently working from.  You better had attached that image to your message ("Attach file")...

  • Avatar
    rotblitz

    "Really bad response."

    Thank you for the feed-back.  Can you give a better example response or explain what your expectations are?
    (Think about, I'm just a user like you, not associated with OpenDNS.)

  • Avatar
    halopendns

    What I mean by that is, saying, "Yes, this is not the case and may be confusing" and then not caring enough about your user experience/UI intuitiveness to do something about it when someone brings it to your attention (even though it involves the most minor change to achieve) is frustrating. But it's your system and you can certainly ignore user feedback if you want.

  • Avatar
    rotblitz

    Again, think about, I'm just a user like you, not associated with OpenDNS.

  • Avatar
    halopendns

    If it's not clear, this is the login page I was referring to (see image attached). If only some users have a username, then it's confusing to ask them to enter it, even if they have an email address they could use.

    A message on the page like, "Some users don't have a username. If that's you, just enter your email address instead", would clarify it.

    The validation message also needs to be improved from, "Login failed. Check your username and/or password." to "Login failed. Check your username or email address, and your password."




    Selection_302.png
  • Avatar
    Alexander Harrison

    The screenshot of the login page you've provided shows it asking for email address as the primary form of login, noting that usernames can also be used. The netgear.opendns.com login page has it's design maintained by NETGEAR who still username as primary login. 

    On the current system, all accounts log in with their email address, and those with depreciated usernames grandfathered in can still use their username to log in. New accounts aren't able to get usernames so there's no way for us to generate one other than your email address for you. The login form is going under a redesign soon which should alleviate this concern; however, it does clearly say "Email" at the login form. 

  • Avatar
    halopendns

    I didn't say that it didn't mention the email. I said that it implies that a username can be used when, in many cases, it cannot. I'm not going to argue with you. Change it, or don't. I really don't care (as you obviously don't).

  • Avatar
    ishmqu

    I was able to get around the Netgear problem by updating the firmware. I was having this same problem.  Follow these steps

    http://kb.netgear.com/app/answers/detail/a_id/23442/~/installing-the-latest-firmware-on-a-netgear-router

    once the router is updated, it can be used with LPC and you can sign in with your email address. No need for username.

    Worked for me

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