Live Parental Controls Management Utility not working
I have a message that says that I do not have a NETGEAR router, but I do. I was able to connect to enable parental controls, but i cannot connect again. Please advise.
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Hello,
Sorry to hear you're having issues. Would you please try the following troubleshooting steps to resolve the error you are seeing:
1) Restart the router and wait for two minutes before turning it back on.
2) Plug the router into any machine using the wired (ethernet) connection.
3) Launch the Netgear Live Parental Controls Management Utility and hit Control + D. If you are using OS X, then press Command + D.
4) Select Clear saved credentials. If you are using OS X, select misc from the menu option and then clear saved credentials.
5) Exit the Launch the Netgear Live Parental Controls Management Utility
6) Launch the Netgear Live Parental Controls Management Utility again and try to login to the router.
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Hi
2 thoughts
reset your router rather than just restart your router (may want to see if there is a software update or downgrade)
I have heard there are different routers and different versions of Genie. it may be that you have a combination that does not work.
Im clutching at straws, but if its simply the router is not being recognized, then the reset and flash is where I would start.
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I was informed by Netgear that the Management utility had been superseeded by netgear genie. So I did all these steps several times....
1) Restart the router and wait for two minutes before turning it back on.
2) Plug the router into any machine using the wired (ethernet) connection.
3) Launch the Netgear Live Parental Controls Management Utility and hit Control + D. If you are using OS X, then press Command + D.
4) Select Clear saved credentials. If you are using OS X, select misc from the menu option and then clear saved credentials.
5) Exit the Launch the Netgear Live Parental Controls Management Utility
6) Launch the Netgear Live Parental Controls Management Utility again and try to login to the router.
It didn't work until I reset the netgear router and manually redirect the router to the Open DNS IP addresses via my PC. So now I'm successfuly logging in with my browser (on Mac) using www. routerlogin.net via Open DNS credentials and it's working a treat. Netgear Genie is fully functional on my PC and Android phone. Not 100% sure how I did it, but I do know the Parental Controls Management Utility is dead wood for Mac OSC 10.5.8.
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