Your router's device ID belongs to another OpenDNS account. What would you like to do?

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mengelhardt

May 15, 2014 18:52

Your router's device ID belongs to another OpenDNS account. What would you like to do? How do I reset my device ID that is associated with my account. I have had to reset my router since establishing my account and now I cant access my parental controls.

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  rotblitz May 16, 2014 12:39

  You got the wrong section for your question.  This belongs to the https://support.opendns.com/forums/21313122-Netgear-Live-Parental-Controls section.

  "How do I reset my device ID that is associated with my account."

  As outlined in some threads there, you need to open a support ticket to get you sorted.

  "Your router's device ID belongs to another OpenDNS account. What would you like to do?"

  What options are being proposed there? Depending on this, you may be able to help yourself.

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  Brian Hartvigsen May 16, 2014 23:39

  I'll have someone from my team reach out to you as this isn't something we'll be able to assist you with via the forums.

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