cannot enable parental control - resolved using the iPhone App

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ajmerphull

May 23, 2014 22:13

i have installed LPC and enabled the Parental Control successfully last week. Sometime later i noticed the parental control was disabled and i cannot seem to enable it anymore, i keep getting the "you might not be connecting through NETGEAR router" error 

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  Chris Frost May 23, 2014 22:16

  Try the following steps to see if they resolve the issue:

  Restart the router and wait for two minutes before turning it back on.

  Plug the router into any machine using the wired (ethernet) connection.

  Launch the Netgear Live Parental Controls Management Utility and hit Control + D. If you are using OS X, then press Command + D.

  Select Clear saved credentials. If you are using OS X, select misc from the menu option and then clear saved credentials.

  Exit the Launch the Netgear Live Parental Controls Management Utility

  Launch the Netgear Live Parental Controls Management Utility again and try to login to the router.

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  ajmerphull May 23, 2014 22:36

  It is actually 23:30 now (not 15:13 as stated on my post) so i will have to try this in the morning. Thanks for your prompt reply.

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  ajmerphull May 23, 2014 22:43

  just as i was about to logoff and shut down, i thought i would try enabling the Parental Control using my iPhone app... and it worked! I discovered that i was able to re-enable the Parental Control using the app and when i checked online, i found the Parental Control has been enabled. 

  Worth adding this to the list of possible solutions.

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  Chris Frost May 23, 2014 22:44

  Glad you were able to get everything sorted out. 

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  rotblitz May 24, 2014 09:07

  "Launch the Netgear Live Parental Controls Management Utility"

  Chris, this is confusing.  Your colleague Brian said very recently one should not use this program any longer, but only the Netgear Genie program.
  https://support.opendns.com/entries/36262020-Installed-Management-Utility-setup-LPC-chaos-follows-

  Please clarify.

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