Time Zone Setup can not be selected

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p.hofstaetter

June 27, 2014 18:40

Coming from the Netgear Genie to the customer setting of parental control, I am asked to set up the time zone. But if I enter "Hamburg" and select "Germany" nothing is found. Equal result with New York and United States. The problem is that if I do not select a time zone, I can not change anything else at netgear.opendns.com

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  rotblitz June 27, 2014 18:52

  https://support.opendns.com/entries/22437194-Set-up-time-zone

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  p.hofstaetter June 27, 2014 19:13

  Thanks - but this does not hit the problem. I am forwarded to a new page saying: No results found, refine your search.

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  a735263 June 27, 2014 19:40

  I am having the same problem.. No results found, refine your search.  Cannot choose any other options until time zone is selected.  I've tried a bunch of browsers, and no dice. 

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  tpletcher June 28, 2014 02:30

  I am also having the same problem--"No results found, refine your search"--no matter what city and state I use. I have also tried different browsers.  I cannot move forward until it accepts my time zone.

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  alanshaw June 28, 2014 03:28

  Having the same issue...

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  Permanently deleted user June 28, 2014 03:28

  database issue i betcha

   

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  talvord June 28, 2014 04:11

  same issue here :(

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  kmramani June 28, 2014 13:17

  same issue

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  dbsisk June 28, 2014 15:43

  same issue - been that way for a couple of months apparently...

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  angie3 June 28, 2014 15:45

  Same here.  Cant do anything.

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  jkwarept June 28, 2014 16:39

  This worked for me:

  Click on the "Dashboard" tab

  Go to "Account Settings" in the Dashboard

  A group of buttons is on the left, including "Time Zone", click on that

  Choose your region and then click on the scroll down in the next box.  I chose "Chicago" because I'm in the Central Time Zone

  I then went back into the OpenDNS Management Utilities and clicked on the "Change Custom Settings" in my preferred filtering profile, and it took me to the customization page.

  good luck!

   

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  angie3 June 28, 2014 17:22

  This doesnt work jkwarept because you cant get back to the OpenDNS Management Utilities because it wont except any of the regions or anything it just keeps coming up 'no results, refine your search'.  Thats what this whole thread is about.

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  nigelsweet June 28, 2014 17:49

  same here - new router - this is crazy!

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  nigelsweet June 28, 2014 18:12

  found a fix - if you go to opendns.com and login with the account you should ne able to set timezone.  then you can go to netgear settings!

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  jkwarept June 28, 2014 21:05

  nigelsweet seems to have found the same work-around as I did.  Sorry I wasn't clear enough about where to start, but if you log in at http://www.opendns.com/, and then click on "Dashboard" and then the "My Account" tab, you'll see a list of options on the left of the screen.  The fourth option down is "Time Zone".  From here, my information was accepted, and I was then able to go to the  Management Utility and customize my security settings.  I could NOT set my time zone from the Management Utility after installing it.  I got the same message that everyone else here is reporting.

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  angie3 June 28, 2014 21:32

  Thanks jk.  Yes, this worked for me. So basically you dont go to it via the Netgear Genie, you go via the website you quoted above.  Thanks muchly, appreciated.

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  kcreiters June 30, 2014 00:44

  I'm having the same problem - just installed our new WNDR4700 and set everything up and when I  try to goto Custom Settings, rather than just Basic Settings, it takes me to the time zone selection.  No matter what city/state/country combo I use it's the same result -- "No results found, refine your search"
  
  Please fix.

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  kcreiters June 30, 2014 02:26

  jkwarept's suggestion worked!  thanks!

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  Chris Frost June 30, 2014 15:40

  We are currently looking into the issue with our Engineering team right now. We hope to have an update shortly. 

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  Chris Frost June 30, 2014 19:58

  The issue should now be resolved. If anyone continues to have a problem with adjusting their time zone, please open a support ticket with us so we can take a look. Closing this post from further comments. 

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