My Netgear JNR1010 is not supported by Live Parental Control

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winston1065

July 31, 2014 08:33

I have installed the Netgear LPC Management Utility 2.1.5, when it runs it says: It looks like you might not be connecting to the internet through a supported Netgear router. I am connectring through a bridge modem from an ISP, any solutions?

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  rotblitz July 31, 2014 09:51

  According to your manual (http://www.downloads.netgear.com/files/GDC/JNR1010/JNR1010_UM_10Aug12.pdf) you can also use Netgear Genie (http://netgear.com/home/discover/apps/genie.aspx), not only the deprecated Management Utility.

  Also, are you sure your modem is bridged and not in fact a NAT device?  Does the Netgear router get your public IP address?

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  winston1065 July 31, 2014 11:22

  Yes it is bridged, my router is receiving a random public IP, if I do the release and renew IP in the router it always gives a different IP. I will also be trying the netgear genie. But is this a normal occurrence for the management utility?

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  winston1065 July 31, 2014 11:33

  Well, upon trying netgear genie it give the same message. There is something interesting though, when I try router settings, when I don't check the "enter router's IP manually" it says "Netgear router is not found or is not supported."

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  rotblitz July 31, 2014 12:41

  See https://support.opendns.com/entries/26919634-Lost-Parental-Controls

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  rotblitz July 31, 2014 12:43

  And https://support.opendns.com/entries/33535980-Cant-get-Netgear-LPC-utility-to-work

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  winston1065 August 01, 2014 03:55

  Thank you for your comment, I have been able to setup my parental control. Now I have a problem with bypass accounts can you help me on that topic?

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  winston1065 August 01, 2014 04:41

  I have logged in to a bypass account but it is still blocked, I have read some of the topics so this might help.

  I don't know how to run nslookup -type=txt debug.opendns.com, if i run it on the run command it just shuts off, if I run it on cmd it only shows

  DNS request timed out.

  timeout was 2 seconds.

  request to www.routerlogin.com timed-out

  I also don't have a opendns dashboard configured for my IP.

  Btw, I'm using netgear genie

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  rotblitz August 01, 2014 09:47

  " Now I have a problem with bypass accounts can you help me on that topic?"

  See this KB article: http://kb.netgear.com/app/answers/detail/a_id/20079/~/allowing-a-single-computer-to-bypass-netgear-opendns-live-parental-controls(lpc)

  "I have logged in to a bypass account but it is still blocked"

  Try with flushing your caches: https://support.opendns.com/entries/26336865-Clearing-the-DNS-Cache-on-Computers-Servers-and-Web-Browsers

  "DNS request timed out."

  This command is not too important, but you can try this (btw, the trailing dot is part of the command!):

  nslookup -timeout=12 -type=txt debug.opendns.com.

  "I also don't have a opendns dashboard configured for my IP."

  Excellent!  You must not.  OpenDNS Home is incompatible with Netgear LPC.  Your dashboard is only at https://netgear.opendns.com/

  "Btw, I'm using netgear genie"

  If your router falls under the models supported by Genie, then this is fine.

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