Error when login OpenDns via netgear gennie

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60 comments

  • Avatar
    Dominic Bannister

    What is the model number and firmware version of your NETGEAR router?

    Are you able to login to netgear.opendns.com or dashboard.opendns.com? 

     

    Regards,

    -Dominic

  • Avatar
    fooble

    I'm having the same problem with a Netgear N600 router. I have a good Open DNS account that I previously used with a Netgear 750 router, but trying to replace the broken 750 with the new 600, Netgear Genie insists there's a problem with the logon to OpenDNS. It will proceed no farther than "error signing in" please be sure you're connected to the internet. I am.

  • Avatar
    rotblitz

    See e.g. https://support.opendns.com/entries/23638985-Which-device-to-manage-

    You'll have to open a support ticket to get you sorted.

  • Avatar
    flohrj22

    I am having the same problem and yes I can login to netgear.opendns.com

    What is the problem?

    James

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    pjhancock

    Me too. I tried EVERYTHING - and I still cannot get past the login credentials - and I am a software engineer!

  • Avatar
    pjhancock

    My model number is Netgear C3000,  (submodel ID is -NAS100) and the firm wear version is V.1.01.11

  • Avatar
    mattwilson9090

    If you are indeed a much vaunted software engineer then you should be capable of reading forum posts and following instructions in a related forum thread that started nearly six months ago.

    There is a link to a related thread along with a repeat of the statement that you need to open a support ticket.

  • Avatar
    rotblitz

    @pjhancock
    Would you mind telling me what software you're developing?  I intend to not use that software ever.  One definitely cannot trust it.

  • Avatar
    pjhancock

    what on earth is wrong with you guys? I asked for support, and received nothing on this forum but smarmy, snide, snippy commentary.

    "much vaunted" , and "one definitely cannot trust it". How would you know the efficacy of the algorithms I have authored over the years?

    Can you at least make proactive, productive comments conducive to a solution instead of these child-like, playground bully comments?

    I opened a support ticket. The number is 125801.

  • Avatar
    mattwilson9090

    What is wrong with you?

     

    There was no need to include that comment about being a "software engineer" except to puff up your own intelligence and somehow imply that the system is too complex and confusing. Yet the most recent post in this thread, from October, in which your reply says that you were having the exact same problem, contained a link to a relevant discussion and advise to file a support ticket. You say you tried EVERYTHING, yet somehow you didn't get around to opening a support ticket.

    You were the one who put your abilities up there as something relevant to this issue, and since you proved unable to follow simple advice, that calls those abilities into doubt. I agree with rotblitz, based upon that I would not use any software that you are involved with.

    Proactive,  productive comments conducive to a solution were made prior to your post, and you seemed not to read or heed them, so something else was necessary to draw your attention to the proactive, productive comments conducive to a solution that others had already made. Apparently it worked since you finally chose to read them and follow the proactive, productive comments conducive to a solution that were already there.

  • Avatar
    pjhancock

    Can't compete with your ego. I give up.

  • Avatar
    cmtjudge

    Having the same problem with C3700 model.  Very frustrating.  I called tech support a few weeks ago when I could not access OpenDNS at all and was told there was a pending firmware update.  Now that I can access OpenDNS, I get an error when I try to connect through Genie that I am not connected to internet.  Also both my wireless printers (Brother HL-2280DW and Lexmark ProspectPro205) are no longer connecting to my network.  Help!

  • Avatar
    rotblitz

    "Having the same problem with C3700 model."

    What comes to mind is to do the same what has been said above then.

    "Now that I can access OpenDNS"

    What kind of access do you mean?  Best is to post a screen shot of this here.  Also, post the complete plain text output of the following command:

       nslookup -type=txt debug.opendns.com.

    According to http://kb.netgear.com/app/answers/detail/a_id/24686 it doesn't seem that Genie supports your C3700, so you'll have to use the older Management Utility instead.  You should still have it on the CD which came with your device.

  • Avatar
    mattwilson9090

    I have no idea why you are having problems with your wireless printers, but that would be a problem with your router and network setup. Aside from making sure you have the latest firmware I'd suggest contacting support for your router.

  • Avatar
    fryguy56

    Having the same problem. There wasn't a CD that came with the device.

  • Avatar
    mattwilson9090

    The problem reported in the initial post in this thread was the person having the same consistent error message about an error signing in, not a missing CD.

    if you need the software required to connect with and manage your router you should visit the vendor's website and download the software from there.

  • Avatar
    fryguy56

    I guess I should have been more specific. The problem I'm having is that when I try to set up parental controls on netgear genie using openDNS I get as far as the login page but when i try to log in i get the message "There was an error signing in, please make sure you're connected to the internet and try again." I've tried logging in without Netgear genie using the software CD included with my device but they did not sell these devices with CDs. I also have the C3700

  • Avatar
    mattwilson9090

    Specific is good when dealing with technical issues. Otherwise the other person is left to guess at things or has to play 20 questions to figure out what is going on.

    As with the other people reporting this issue in this thread you need to submit a support ticket.

  • Avatar
    fryguy56

    Did that. Thanks

  • Avatar
    therl40

    What is the model number and firmware version of your NETGEAR router? R6300

    Are you able to login to netgear.opendns.com or dashboard.opendns.com? Yes

  • Avatar
    therl40

    The message I get is: "It looks like you may not be connecting to the internet through a supported NETGEAR router"

  • Avatar
    rotblitz

    @therl40, and you raised a support ticket?

  • Avatar
    Chris Frost

    If you're getting this error message with your LPC device "there was an error signing in, please make sure you're connected to the internet and try again", please open a support ticket with us at support@opendns.com, so we can look further into the issue.

    Additionally, let's make sure that we are being courteous to one another in the forum threads. 

  • Avatar
    thisandthasdfadsfasdf

    I'm getting the same error logging into OpenDNS account from NetGear Genie, “There was an error signing in, please make sure you’re connected to the Internet and try again.”  I have NetGear C3700 – WiFi Cable Modem Router. Yes, I emailed support@opendns.com to open a support ticket.

  • Avatar
    rotblitz

    See the tab "Submit a request" on top of the page?  That would have been a better place.
    Or from your dashboard: https://dashboard.opendns.com/support/

  • Avatar
    d.t.w

    This has happened to way too many people to ignore.  Please post a solution

  • Avatar
    mattwilson9090

    The solution has already been posted multiple times

    1) Check if your router is on the list of models supported by Genie. If it isn't you can't use it with the genie software

    2) If it is open a support ticket.

  • Avatar
    kneg

    i am having the same problem. Please post a solution.

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    flohrj22

    The best solution that I have found was to unplug the router find the old box that it came in, repackage it and place it for sale on Ebay!!  Then go out and purchase a router/modem that actually works such as a Surfboard.  It worked great for me and I actually got almost full price for the modem.  And no more wasting time with krass support personnel on Opendns or lacking support on Netgear.  I haven't had a problem since.  Best solution yet!!!

  • Avatar
    therl40

    I have been working with tech support. My guy isn't krass but Open DNS knows about this issue and can't fix it. I've been trying all of their suggestions but nothing works. I'm looking for a new router. Surfboard is a good one? Any other suggestions?

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