Error when login OpenDns via netgear gennie
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I'm having the same problem with a Netgear N600 router. I have a good Open DNS account that I previously used with a Netgear 750 router, but trying to replace the broken 750 with the new 600, Netgear Genie insists there's a problem with the logon to OpenDNS. It will proceed no farther than "error signing in" please be sure you're connected to the internet. I am.
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See e.g. https://support.opendns.com/entries/23638985-Which-device-to-manage-
You'll have to open a support ticket to get you sorted.
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If you are indeed a much vaunted software engineer then you should be capable of reading forum posts and following instructions in a related forum thread that started nearly six months ago.
There is a link to a related thread along with a repeat of the statement that you need to open a support ticket.
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what on earth is wrong with you guys? I asked for support, and received nothing on this forum but smarmy, snide, snippy commentary.
"much vaunted" , and "one definitely cannot trust it". How would you know the efficacy of the algorithms I have authored over the years?
Can you at least make proactive, productive comments conducive to a solution instead of these child-like, playground bully comments?
I opened a support ticket. The number is 125801.
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What is wrong with you?
There was no need to include that comment about being a "software engineer" except to puff up your own intelligence and somehow imply that the system is too complex and confusing. Yet the most recent post in this thread, from October, in which your reply says that you were having the exact same problem, contained a link to a relevant discussion and advise to file a support ticket. You say you tried EVERYTHING, yet somehow you didn't get around to opening a support ticket.
You were the one who put your abilities up there as something relevant to this issue, and since you proved unable to follow simple advice, that calls those abilities into doubt. I agree with rotblitz, based upon that I would not use any software that you are involved with.
Proactive, productive comments conducive to a solution were made prior to your post, and you seemed not to read or heed them, so something else was necessary to draw your attention to the proactive, productive comments conducive to a solution that others had already made. Apparently it worked since you finally chose to read them and follow the proactive, productive comments conducive to a solution that were already there.
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Having the same problem with C3700 model. Very frustrating. I called tech support a few weeks ago when I could not access OpenDNS at all and was told there was a pending firmware update. Now that I can access OpenDNS, I get an error when I try to connect through Genie that I am not connected to internet. Also both my wireless printers (Brother HL-2280DW and Lexmark ProspectPro205) are no longer connecting to my network. Help!
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"Having the same problem with C3700 model."
What comes to mind is to do the same what has been said above then.
"Now that I can access OpenDNS"
What kind of access do you mean? Best is to post a screen shot of this here. Also, post the complete plain text output of the following command:
nslookup -type=txt debug.opendns.com.
According to http://kb.netgear.com/app/answers/detail/a_id/24686 it doesn't seem that Genie supports your C3700, so you'll have to use the older Management Utility instead. You should still have it on the CD which came with your device.
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The problem reported in the initial post in this thread was the person having the same consistent error message about an error signing in, not a missing CD.
if you need the software required to connect with and manage your router you should visit the vendor's website and download the software from there.
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I guess I should have been more specific. The problem I'm having is that when I try to set up parental controls on netgear genie using openDNS I get as far as the login page but when i try to log in i get the message "There was an error signing in, please make sure you're connected to the internet and try again." I've tried logging in without Netgear genie using the software CD included with my device but they did not sell these devices with CDs. I also have the C3700
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If you're getting this error message with your LPC device "there was an error signing in, please make sure you're connected to the internet and try again", please open a support ticket with us at support@opendns.com, so we can look further into the issue.
Additionally, let's make sure that we are being courteous to one another in the forum threads.
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I'm getting the same error logging into OpenDNS account from NetGear Genie, “There was an error signing in, please make sure you’re connected to the Internet and try again.” I have NetGear C3700 – WiFi Cable Modem Router. Yes, I emailed support@opendns.com to open a support ticket.
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See the tab "Submit a request" on top of the page? That would have been a better place.
Or from your dashboard: https://dashboard.opendns.com/support/ -
The best solution that I have found was to unplug the router find the old box that it came in, repackage it and place it for sale on Ebay!! Then go out and purchase a router/modem that actually works such as a Surfboard. It worked great for me and I actually got almost full price for the modem. And no more wasting time with krass support personnel on Opendns or lacking support on Netgear. I haven't had a problem since. Best solution yet!!!
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