Disable LPC button always there

Comments

6 comments

  • Avatar
    rotblitz

    Work through http://kb.netgear.com/app/answers/detail/a_id/19970 to see if you did everything right.

    0
    Comment actions Permalink
  • Avatar
    tklondon

    HI

    thank you , Yes I did everything right and found other posts that have gone through what I have.

    The bottom line is that there is no longer a user utility to get to the bypass login.

    The only utility is the management utility and by definition, it gives you full access to the router and opendns.

    Bypass accounts can not be used even if they are created.

    Its like instead of getting a room key just for your room, you are given the access to the computer to make your own key and you make one for the penthouse suite.

     

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    Really?  :shocked:  How stupid is this!  
    At http://kb.netgear.com/app/answers/detail/a_id/20079 they write about the User Utility, but if you click it, you're landing at the Genie page...

    Well, I suggest to refer to Netgear support then, the Genie program is from them.  Ask them to update this KB article with the correct information and instructions.

    0
    Comment actions Permalink
  • Avatar
    risabb

    Hello Tklondon,

    Yes - I found this SO incredibly frustrating and spent hours on the phone and chat to explain to support that there is NO user utility, like their instructions say.  With no user utility, there was no way to login to the bypass accounts.

    I figured it out, though.  This is the WRONG place to look:  Programs > Netgear Live Parental Controls >  Management utility.  As you know, User Utility is NOT there (although the instructions say it is there).

    I believe when you download the program, a Green Genie icon is put on your desktop.  You have to get this green genie icon and find it.  On my computer, this is where it is: C:\Program Files\NETGEAR Genie\bin\NETGEARGenie.exe.  You will not be successful unless you open this icon.

    Open the Genie and on the left it says "Parental Controls."

    Then it asks for router login.  Fill in the info.  It seems like you have to enter passwords and reenter them a lot.

    Then you are on a Parental Controls screen.  Although you have already set it up, press Next.

    Then you have to sign into your OpenDNS account.

    Then it asks you to choose your filtering level (although you already did this, but you have to choose a level anyhow)

    THEN you get to a screen that shows your bypass login and allows you to change the bypass account.

    If you created a bypass account for someone on another computer or device, you have to install the Netgear Genie on their device.

    I hope this helps.

     

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    Thanks for the instructions!

    0
    Comment actions Permalink
  • Avatar
    rotblitz

    And you are so right with what you wrote at https://support.opendns.com/entries/30424540-Help-with-ByPass

    "the bypass account is for the Parent, NOT the child, so I don't see any reason why a child should have any access to any admin or router settings."

    0
    Comment actions Permalink

Please sign in to leave a comment.