username and password

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rcummings1

November 21, 2014 23:53

Having problems logging it need my username and password but don't know how to get is 

Screen Shot 2014-11-21 at 6.50.33 PM.png

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  mattwilson9090 November 22, 2014 03:09

  Have you ever created an OpenDNS account? If so, have you clicked on the "I forgot my password" link that your screenshot shows?

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  rotblitz November 22, 2014 19:45

  Also, didn't you see the message on the screenshot you posted?

  This device appears to be registered with another OpenDNS user. Please visit https://netgear.opendns.com/support/#faq15 and we'll get this sorted out as quickly as possible.

  Did you think this was just a joke?  What about following advices like this?  Bad idea, or bad eyes, or what?

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  mattwilson9090 November 22, 2014 19:56

  Good catch rotblitz .... I guess I should have read the full screen as well. :)

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  Chris Frost November 25, 2014 21:45

  @mattwilson9090 I went ahead and opened a support ticket (#124029) for you in regards to the error message. Please feel free to respond to the email.

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  mattwilson9090 November 25, 2014 22:12

  @Chris Frost

  This wasn't my issue. I was only responding to an issue posted by another issue, and then responded to a comment by a different user. The original poster has a name of rcummings1 in the forum, but hasn't yet responded to his own thread.

  You should either close out this issue or try to contact the original poster.

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  Chris Frost November 25, 2014 23:47

  My apologies, updated the ticket accordingly :)

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  GibsonWIFI May 01, 2017 20:49

  Posting to figure out usename

   

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  rotblitz May 02, 2017 13:06

  You cannot figure out your user name here in the community forum.  Same as the other OP above, three years ago, you need to raise a support ticket with OpenDNS.

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