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6 comments

  • Avatar
    mattwilson9090

    There have been several threads that where people have this issue. All of them say to submit a support ticket with OpenDNS. I'm not sure what they do on the back end but support seems to be able to handle it pretty quickly.

  • Avatar
    Kristy Patullo

    In most cases if you open a support ticket and provide the MAC address of your router we will be able to find your router in our database.  You can find your MAC using one of the below methods:

    Using your browser, please log into your router's configuration page using http://routerlogin.net, and click on Router Status. Copy and paste the Mac Address to this support ticket so I can verify its information and help you start using the Parental Controls.

    If you are using the Netgear Genie application (http://routerlogin.net/adv_index.htm), click on Network Map >> click the router icon and take a full screenshot of what you see on the browser (including the browser's address bar) using the instructions at http://www.take-a-screenshot.org.

    If you are seeing this error with the mobile app please see: https://support.opendns.com/entries/56465944

  • Avatar
    Examer31

    This really doesn't help. Why does my router say it has already been register to another account?

  • Avatar
    mattwilson9090

    How does it not help? This more than 2 year old thread says exactly how to resolve the situation.

    This user board cannot tell you exactly why that message was received, though it indicate that someone had used it in the past. Perhaps you bought it used, it's a refurbished model, or perhaps it's something that someone returned to the store and you then bought it. We simply do not know the history of the router. Perhaps the OpenDNS staff who responds to your support ticket can give you a little more information.

  • Avatar
    bob111111

    Because its a 2 year old thread that exactly does NOT say how to resolve the situation. It just says "give us more information" - if the post DID actually provide useful info. Such as - it might state (usefully) if the router MAC address is what OpenDNS register. I might state that if you want to use a new router (which would have a different MAC address) then it WONT BLOODY WORK with your existing Open DNS account because the previous one would be registered with that account - or some other such usefule bullshit. Don't tell customers (such as Examer31) that an incomplete support response is "exactly" anything other than a slow process of "hold my hand" support instead of providing information that reasonably technically savvy customers can actually use "hands free". Sigh!

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