Netgear Genie Parental Controls stopped working D6300

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6 comments

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    rotblitz

    Open a support ticket so that staff can look into it.

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    Kristy Patullo

    I do see the D6300 on the list of supported routers: http://kb.netgear.com/app/answers/detail/a_id/24686/~/netgear-genie-supported-routers, if you are using the mobile app please try using the desktop version of Genie to access this device.  Are you able to log into netgear.opendns.com and view this device?

     

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    gjuk

    I am using the desktop app.

    When I run it, it says that the D6300 is not supported.

    But the router IS on the supported list AND it has been working fine for ages.

    I have uninstalled and reinstalled, but the problem persists.

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    mick.rose

    @kristy: "Are you able to log into netgear.opendns.com and view this device?" 

    Where is this option? I can't seem to view my router anywhere via netgear.opendns.com

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    rotblitz

    There should be a "router" link.

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    Alexander Harrison

    If your router is registered @mick.rose, you'll see it in a list at netgear.opendns.com. If it's not there, the NETGEAR router isn't yet registered. 

    For some devices, the Genie (http://www.netgear.com/genie) must be the Desktop app to register - and mobile apps do not support the routers. Please ensure that you are registering with the Genie on a PC or Mac. 

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