Cannot activate parental control

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maridon84

February 04, 2015 18:10

I have customized the level of filters using my user id connected to my device, but it is never activated. If I try to access it via NetGear Genie, it cannot enter the system because of a generic error and suggests to check if the system is connected to Internet though it is connected.

Any suggestion, please.

 

Raimondo Grillo

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  rotblitz February 04, 2015 19:54

  Ensure that Genie supports your router model: http://kb.netgear.com/app/answers/detail/a_id/24686/

  If not, then use the older Management Utility and User Utility: https://www.opendns.com/downloads/

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  Alexander Harrison February 04, 2015 20:54

  Which model number of NETGEAR device are you currently using to attempt to activate NETGEAR Live Parental Controls (LPC)?

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