some devices still can access porn sites!

azolivas

February 20, 2015 06:32

two of our laptops and a cell phone can still access porn sites the rest of the devices (ipads, ipods, desktop, etc) block the porn sites. I am extremely concerned that my kids will figure this out. please advise. thank you.

0

Comments

19 comments

mattwilson9090 February 20, 2015 06:51

Are those devices on the same network as the others? Are they actually accessing and using OpenDNS?

0

Comment actions Permalink
azolivas February 20, 2015 06:58

Yes same network. All the websites I entered on the blacklist are blocked but porn sites are still coming through on the "moderate" and even "high" filtering level. Again it's only on our two lap tops. All other devices it's blocked. Thx!

0

Comment actions Permalink
mattwilson9090 February 20, 2015 07:05

Have you actually verified that these devices are connected to and using OpenDNS? If so, how?

If they are actually connecting to OpenDNS, and assuming you have checked these sites on the other devices it sounds as if you need to clear the DNS and browser cache on the devices that aren't being blocked as you expect.

0

Comment actions Permalink
azolivas February 20, 2015 07:18

Every website in the blacklist is blocked on the two devices as well as every other device. The message pops up saying that opendns does not allow that website.

I have gone on every other device and all porn sites are blocked as well as everything on my blacklist.

0

Comment actions Permalink
mattwilson9090 February 20, 2015 07:23

Then clear the caches like I said.

0

Comment actions Permalink
azolivas February 20, 2015 07:25

I will give that a try thank you! I appreciate your help!

0

Comment actions Permalink
azolivas February 20, 2015 16:12

flushed the case on both laptops this morning. still doesnt work. porn sites and other websites that should be blocked under the "high" level filtering system still coming through. sites listed on my blacklist still being blocked though. so what do i try next?

0

Comment actions Permalink
azolivas February 20, 2015 16:13

sorry cache not case

0

Comment actions Permalink
rotblitz February 20, 2015 16:32

Post the complete plain text output of the following diagnostic commands here, from the computers where it does not work:

   nslookup -type=txt debug.opendns.com.

   nslookup www.exampleadultsite.com.

   netsh interface ip show dns

0

Comment actions Permalink
azolivas February 20, 2015 16:44

Laptop#1:

Server:       192.168.1.1
Address:   192.168.1.1#53

Non-authoritative answer:
debug.opendns.com   text = "server 5.lax"
debug.opendns.com   text = "device 0000C3CC879B6B1D"
debug.opendns.com   text = "flags 422 0 B6 1940000000000000000"
debug.opendns.com   text = "originid 23174779"
debug.opendns.com   text = "actype 1"
debug.opendns.com   text = "bundle 23174779"
debug.opendns.com   text = "source 98.167.244.171:44681"

Authoritative answers can be found from:

Server:       192.168.1.1
Address:   192.168.1.1#53

Non-authoritative answer:
Name:   www.exampleadultsite.com
Address: 67.215.92.210

-bash: netsh: command not found

0

Comment actions Permalink
azolivas February 20, 2015 16:48

Laptop #2:

Server:       192.168.1.1
Address:   192.168.1.1#53

Non-authoritative answer:
debug.opendns.com   text = "server 5.lax"
debug.opendns.com   text = "device 000078D619024DD2"
debug.opendns.com   text = "flags 422 0 B6 1940000000000000000"
debug.opendns.com   text = "originid 23174773"
debug.opendns.com   text = "actype 1"
debug.opendns.com   text = "bundle 23174773"
debug.opendns.com   text = "source 98.167.244.171:44681"

Authoritative answers can be found from:

Erminia-Olivas:~ admin$
Erminia-Olivas:~ admin$    nslookup www.exampleadultsite.com.
Server:       192.168.1.1
Address:   192.168.1.1#53

Non-authoritative answer:
Name:   www.exampleadultsite.com
Address: 67.215.92.210

-bash: -bash:: command not found

0

Comment actions Permalink
Kristy Patullo February 20, 2015 18:33

Both of these laptops are currently logged into a bypass accounts with no filtering settings which is why they are able to visit any website. You can log out of the bypass accounts for these devices in the NETGEAR Genie.

0

Comment actions Permalink
azolivas February 20, 2015 19:11

I thought that also so I uninstalled the genie aps last night and its still bypassing.

0

Comment actions Permalink
rotblitz February 20, 2015 19:22

Uninstalling the Genie app may not help to log out from a bypass account. I think you must log out explicitly.

And just by chance:
Visit https://dashboard.opendns.com/settings/ to see if there's a network defined and configured. If so, delete it! Normal OpenDNS Home is not compatible with Netgear LPC.

0

Comment actions Permalink
azolivas February 21, 2015 09:26

i have logged out and deleted the bypass account. i then flushed out the dns cache and browswer cache. and i do not have a normal opendns network, only the netgear lpc. still doesnt work. sites that should be blocked by the high filtering level still coming through. however sites on my blacklist are still being blocked.

HELP!

0

Comment actions Permalink
rotblitz February 21, 2015 18:31

"i have logged out and deleted the bypass account."

Did you do this with Genie, at least to log out?

If you're still having problems, run the diagnostic tool from https://www.opendns.com/downloads/ and open a support ticket with the link to the diagnostic results included. Staff must look into your account.

0

Comment actions Permalink
azolivas February 21, 2015 18:51

Yes logged out of genie, deleted bypass accounts , uninstalled and deleted anything with netgear genie. Still bypasses. Frustrated. Thx.

0

Comment actions Permalink
rotblitz February 23, 2015 10:45

So, did you run the diagnostic tool and opened a support ticket?

0

Comment actions Permalink
azolivas February 23, 2015 14:03

I did thx. I hope someone can figure it out! Appreciate it!

0

Comment actions Permalink

Please sign in to leave a comment.