Games blocked even if on the LPC the Games are unblocked

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dnyathi

July 06, 2015 20:25

When I try to play games on my wireless android device. This is the message I'm getting "this domain is blocked due to content filtering. ign.com". I have discovered that if I go into Netgear Genie app and untick the Parent Control field, the games then play but I lose the filtering.

Screenshot_2015-07-06-22-09-37.png

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  rotblitz July 06, 2015 20:42

  IGN use CDN domains which may still be blocked by your settings.  Post the complete plain text outputs of the following diagnostic commands when LPC is enabled:

     nslookup -type=txt debug.opendns.com.

     nslookup www.ign.com.

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  dnyathi July 06, 2015 20:53

  Microsoft Windows [Version 6.3.9600]
  (c) 2013 Microsoft Corporation. All rights reserved.

  C:\Windows\system32>nslookup -type=txt debug.opendns.com
  a.f.b.b.8.1.e.f.f.f.8.c.c.0.2.2.0.0.0.0.0.0.0.0.0.0.0.0.0.8.e.f.ip6.arpa
  primary name server = localhost
  responsible mail addr = nobody.invalid
  serial = 1
  refresh = 600 (10 mins)
  retry = 1200 (20 mins)
  expire = 604800 (7 days)
  default TTL = 10800 (3 hours)
  Server: UnKnown
  Address: fe80::220c:c8ff:fe18:bbfa

  Non-authoritative answer:
  debug.opendns.com text =

  "server 7.jnb"
  debug.opendns.com text =

  "flags 20 0 70 5950800000000000000"
  debug.opendns.com text =

  "originid 0"
  debug.opendns.com text =

  "actype 0"
  debug.opendns.com text =

  "source 154.127.119.110:42822"

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  dnyathi July 06, 2015 20:57

  The issue here is that whenever we do block and unblock categories, the only affected devices are those which are connected via ethernet but wireless devices will still be blocked. This means if I unblock games on my Netgear genie app then I'll be able to access sites like ign from my computer but on my tab I still receive the opendns blocking page.

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  mattwilson9090 July 06, 2015 22:20

  Whenever you change your filtering settings you need to flush the DNS cache on your device, and perhaps on the router. Otherwise the cache will provide old information, before the filter settings were change

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  dnyathi July 07, 2015 18:02

  Hi - thanks for the response,

  Yesterday we tried both the ipconfig/flushdns in our cmd and clearing our devices cache but it still wouldn't change the filter setings. What we then did was turn off the LPC. This worked. It then raises the question - why would the change be detected when the LPC is turned on/off and not when specific categories are toggled within the LPC. Do you know why it might be doing this? 

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  mattwilson9090 July 07, 2015 19:29

  Are you trying to manage your filtering with both LPC and a "conventional" OpenDNS Dashboard? Basically, you will have conflicts and inconsistencies if you try to use both services at once, they were not designed to work together. You'll need to choose one or the other, LPC or the regular OpenDNS account.

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  rotblitz July 07, 2015 20:01

  As can be clearly seen from your diagnostic command output, you're using fe80::220c:c8ff:fe18:bbfa as DNS server address.  This is not an OpenDNS resolver.  You'll want to disable IPv6 connectivity for the network adapter where IPv6 is enabled, no matter if wired or wireless.

  Also, as can be seen from your output, there is no reference to a device ID, so you did not really use LPC for this query, but you clearly used OpenDNS.  Did you execute the command after disabling LPC?  No matter, after disabling IPv6 for external connectivity and enabling LPC again your problems should have gone, and the results should be as expected.

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