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June 14, 2015 07:55

I recently started using openDNS with Netgear Genie and of course my Netgear router. These both worked at keeping porn out of reach from who ever else in the house until tonight. I had a feeling someone was getting through to these sites so I tried to access porn website and there was no blocking like before. I checked and made sure everything was set to high on OpenDNS and Netgear Genie, so I dont know what happened. Is there a update or something that I may have missed? Help Please, NICOLE

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  rotblitz June 14, 2015 12:41

  This can have many reasons.

  Copy & paste the complete plain text output of the following diagnostic commands here:

     nslookup -type=txt debug.opendns.com.

     nslookup www.exampleadultsite.com.

  We may be able to see then what the problem is.

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  Daniel Cheung June 15, 2015 13:33

  Hi Nicole!

  Can you let us know what you have based on rotblitz's request? It would be helpful for us to see what is happening with your filtering.
  Alternatively, you can send in a request to us at support@opendns.com - that way we can have a look to see if there is any device and network conflicts on your account.

  Thanks!

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