Error: "the device is full and can't be added any more."

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    rotblitz

    It seems you tried to exceed some limit of the number of devices the router or the Genie app can handle.  This looks more like a Netgear problem, not an OpenDNS problem.

    What of the instructions in your Genie manual (http://www.downloads.netgear.com/files/genie/genie_apps_UM_24nov2014.pdf) did you follow when receiving this error message?  Can you point me to the right page?

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    kharrison12345
    Thanks for your response. I don't have any problems connecting/adding new devices to the router or seeing them in the Genie app ... It's only when I try to set the parental controls on the new device, that I get this error. Genie has no problem changing other settings like the custom name or type of device. As for the Genie manual, it doesn't even acknowledge this error, nor can I find any description of it by doing an online search. I am wondering if there is some undocumented (?) limit on the number of devices that OpenDNS or LPC allows per router, but also I have searched for that and come up with nothing. Currently I have around 24 devices attached to the router at any given time. It seems that the existing devices work fine with parental controls, I can change the settings with no problems. It's the new ones that are added that give the error.
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    rotblitz

    "when I try to set the parental controls on the new device"

    I cannot see from any of the manuals that the Live Parental Controls level could ever be set per device.  The default level should take effect on all devices unless you configured and use a bypass account which each can have a different LPC level.  As you seem to have found a way to set the level per device, this may be an unsupported function yet.

    Can you post a screen shot of this "set the parental controls on a device"?

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    kharrison12345

    This is a documented feature.

    http://kb.netgear.com/app/answers/detail/a_id/29912/~/setting-parental-control-filter-level-for-each-device-using-mobile-genie-app

    The knowledge base article talks about using Genie for iOS, this feature is also available in the Windows version of Genie. 

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    rotblitz

    Thanks for pointing me to this.  It seems to be a newer feature, not documented in the older manuals.  It looks like you'll have to contact Netgear support.  It's their software.  You can, of course, also raise a ticket with OpenDNS, just in case.

    Btw, here is the KB article for the desktop version of Genie: http://kb.netgear.com/app/answers/detail/a_id/29913/

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