Netgear Genie Live Parental Controls not working

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6 comments

  • Avatar
    rotblitz

    Did you use these instructions?  http://kb.netgear.com/app/answers/detail/a_id/25687/

    You normally can achieve different filtering with an LPC bypass account only.  You must login to the bypass account on the related device to take effect.  However, It does not make sense to have a bypass account with stricter filtering than the default settings, only vice versa makes sense.  Especially, you cannot configure different settings for different devices, only for different bypass accounts.

    Therefore you configure your default settings to "High" (which is to take effect on the Chromebook) and create bypass accounts with less filtering to be used on the other devices or better, the other users.

    Your message could be understood as if LPC is not working at all.  See if you're using OpenDNS: http://welcome.opendns.com/
    Ensure that you do not have a network configured at https://dashboard.opendns.com/settings/ - your dashboard is only at https://netgear.opendns.com/

  • Avatar
    dark.neo29

    Are you sure?? As the user said at the top it says when you goto network map and click the device you can change the filter settings for that device only.  But when you do you end up bypassing all settings.  Sounds like a glitch in the software

  • Avatar
    rotblitz

    Ok, I didn't see this.  So yes, filtering by devices should be possible as well now.  It says "Published 09/30/2015".  Thanks for pointing it out!

    "Sounds like a glitch in the software"

    Certainly, as with allmost all new features.  A case for Netgear support.  Genie is their software, not OpenDNS'.

  • Avatar
    dark.neo29

    I did log a ticket and I will update this post if they resolve it :)

  • Avatar
    Permanently deleted user

    dark.neo29: Did you receive a response from Netgear?  As of 05-22-2016 this feature is still not working?  Thank you.

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