Live Parental Controls is Enabled but not working.

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11 comments

  • Avatar
    417277639

    Netgear n750 

  • Avatar
    rotblitz

    Whitelist/blacklist is not an LPC function, but a pure router function.

    To better see what's going on with your LPC, post the complete plain text output of the following diagnostic command here:

       nslookup -type=txt debug.opendns.com.

  • Avatar
    akprashant

    @417277639: How could you know that you have enabled the Live Parental Controls ?

    I have a similar issue, where the router homepage shows that it is disabled even after setting the filter to high in https://netgear.opendns.com
    I was also able to browse blacklisted websites.

    For more details: https://opendns.zendesk.com/entries/98548538-Router-home-page-shows-Parental-Controls-Status-Not-Enabled

  • Avatar
    tpagrosk8

    I am having the same problem. It's set to high on genie, open DNS, and each device on genie. I can still access porn sites. I've tried a few computers.

    Where do I paste that diagnostic command?

  • Avatar
    tpagrosk8

    Netgear router 6250

    Firmware Version 

    V1.0.4.2_10.1.10

  • Avatar
    mattwilson9090

    @tpagrosk8 You put the diagnostic command in the command prompt on a Windows computer.

    As for these porn sites you are trying to block, what category do their associated domains belong to?

    Is that firmware the latest that is available for your router model?

  • Avatar
    tpagrosk8

    I tried all my favorite porn sites. pornhub.com   xvids.com   youporn.com  

    That is the latest firmware

    Below is the readout from command prompt.

     

    thanks for your help

     

    ---------------
    C:\Users\mattzapro>nslookup -type=txt debug.opendns.com
    Server: dns-cac-lb-01.rr.com
    Address: 209.18.47.61

    *** dns-cac-lb-01.rr.com can't find debug.opendns.com: Non-existent domain

    -----------------

  • Avatar
    mattwilson9090

    Since you didn't actually answer the question I asked about what categories the domains you are concerned about belong to I had to do your research for you. All three of the ones you listed are categorized as Pornography, along with several other categories that should be blocked on high settings.

    However, it doesn't appear that your traffic is reaching OpenDNS. In addition to configuring things at https://netgear.opendns.com/ do you have anything configured at https://dashboard.opendns.com/settings/ If so then you have created your problem because OpenDNS Home and Netgear LPC are incompatible. You'll need to decide which one you want and completely disable and remove all settings for the other.

    If you are only using LPC then please answer the following questions for diagnostic purposes.

    What happens when you go to the following website? What message do you receive? http://welcome.opendns.com/

     

    If you are trying to block adult websites, what happens when you go to this website? http://www.exampleadultsite.com/

     

    Please copy and paste the complete output of the following commands. If you choose to provide a screenshot rather than pasting the text do not provide a link to a third party website since it's very possible that the security conscious people reading this forum have that domain blocked. Instead use the "Attach file" link at the bottom of this page. Note, the periods at the end of each command are part of the command, do not omit them or the results won't be usable for diagnostic purposes.

     

    nslookup -type=txt debug.opendns.com.

     

    nslookup www.exampleadultsite.com.

     

    ipconfig/all

  • Avatar
    rotblitz

    @tpagrosk8 
    As can be seen from your command output, you currently do not use OpenDNS, but RoadRunner.

    Server: dns-cac-lb-01.rr.com
    Address: 209.18.47.61

    You must enable LPC on your Netgear router: http://kb.netgear.com/app/answers/detail/a_id/25687/

    Also, as mattwilson9090 suggested, do not configure something on the "normal" OpenDNS dashboard, but delete a possibly existing network there:
    https://dashboard.opendns.com/settings/

  • Avatar
    tpagrosk8

    Thanks for your continued help.

    -----------------

    LPC is enabled and set to high. On the OpenDNS webpage, I deleted my network. Then rebooted my router.

    -------------------

    What happens when you go to the following website? What message do you receive? http://welcome.opendns.com/

    You aren’t using OpenDNS yet.

    Let’s fix that.

     ---------------------

    If you are trying to block adult websites, what happens when you go to this website? http://www.exampleadultsite.com/

    exampleadultsite.com
    is only a demonstration site.

    If you were using OpenDNS Parental Controls or Web Filtering for business, this demo and real adult siteswould be blocked.

    -----------------

    Attached is a png of the CMD readout




    Capture.PNG
  • Avatar
    rotblitz

    It looks like your mattzapro-PC has two RoadRunner DNS server addresses configured.  Either configure the PC to automatically obtain the network configuration (inc DNS server addresses) via DHCP from the router, or configure the router's address 192.168.0.1 as the only one DNS server address.

    Also, LPC normally doesn't allow you to specify/use alternative DNS server addresses.  The fact that you can do this indicates that something else may be wrong like your ISP hi-jacking your DNS traffic, redirecting it to their own DNS service.  So, your DNS traffic would never reach OpenDNS, and OpenDNS cannot apply your settings.

    Also, it seems you've got IPv6 connectivity from your ISP.  I'm not sure if Netgear routers support IPv6 connectivity with LPC.  This would be a question for Netgear support.

    Due to the complexity of possible problems in your case it would be best to raise a support ticket with OpenDNS, including a link to this thread.  It's hard to solve this here in the community forum.

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