Parental Control Filtering stuck in Bypass Mode

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buddy_sullivan

October 08, 2016 21:16

For some reason, I am stuck on every device on my network with a "Bypass Login" now. I have tried many things and even setup a bypass account thinking that it needed this so I could log out.

 

When ever I try to change this in the app, I see "Bypass login is active on this device, please log out bypass first".

 

I have hit the logout option on the upper right of the screen.

 

I prefer to have individual security settings and this is no longer letting me do this. I'm not sure what caused this to change from before.

 

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  rotblitz October 09, 2016 13:43 (Edited October 09, 2016 13:45)

  You may try to logout with the user utility from https://www.opendns.com/downloads/

  Else, Genie is not OpenDNS', but Netgear's.  Your best bet is to refer to Netgear Support.

   

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  wesleyk1 October 09, 2016 21:53

  Same issue here.  No PC only Mac so user utility no good to me.

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  mattwilson9090 October 09, 2016 23:11

  If you have the same issue then the answer is the same. Either follow the link rotblitz provided or contact Netgear Support for their product since Genie is a Netgear product, not an OpenDNS product.

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  rotblitz October 09, 2016 23:11

  Ok, I said what you need to do.  Nobody here can support Netgear's software, believe me.

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  wesleyk1 October 09, 2016 23:32

  Followed the link Matty. No equivalent of OSX software. Irrelevant as you have mentioned I will look towards Netgear support. Have a gr8 day.

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  scottietrx October 10, 2016 08:50

  Same here!!

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  scottietrx October 10, 2016 08:55

  Okay what about iOS????!

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  mattwilson9090 October 10, 2016 23:46

  Then if it's the same there, the answer would be the same for you as well. Even if you are using iOS, Netgear still makes the router and Genie, not OpenDNS. So still, the same answer. If you can't software at the link rotblitz provided then you need to check with Netgear since it is their product.

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  scottietrx October 11, 2016 11:38

  Well i upgraded to unbrella. How do i make this change? I got the router in its bypass getting me hacked. Now my isp changed my public ip due to the hacking.. ugh

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  rotblitz October 11, 2016 18:36

  "Well i upgraded to unbrella."

  You "upgraded" to Umbrella?  From what?

  No matter, Netgear LPC is not compatible with any other OpenDNS service, including Umbrella.  You must disable LPC to use Umbrella.  Or your cannot use Umbrella, but LPC instead.  It's your choice!

  "How do i make this change?"

  As I said, you disable LPC on the router, with or without Genie.  And then you configure your router the normal way with the OpenDNS resolver addresses:
  https://support.opendns.com/hc/en-us/articles/22800644
  If you have a dynamic IP address, you'll also want to run an update client.

  "I got the router in its bypass getting me hacked. Now my isp changed my public ip due to the hacking.. ugh"

  What?  Honestly, I understand - nothing!

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