My device is registerd with another OpenDNS user

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holpfgh35

March 06, 2016 11:04

I've delete my former account on OpenDNS and now when I trying to create a new account i've get massage "My device is registerd with another OpenDNS user" any help ??

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  rotblitz March 06, 2016 16:11

  See what others have done: https://support.opendns.com/forums/21313122-Netgear-Live-Parental-Controls/entries/search?utf8=%E2%9C%93&query=device+is+registered+with+another+OpenDNS+user&for_search=1&commit=Search

  Thank you for adding another one of those!  Else we would have missed it.

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  holpfgh35 March 09, 2016 13:10

  I've send 3 emails with my prblem (submit a request) and nothing. Does anyone from OpenDNS can help?

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  rotblitz March 09, 2016 14:46

  E-mails?  Better try https://support.opendns.com/requests/new
  You should receive an automatic e-mail response within minutes.

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  rotblitz March 09, 2016 14:46

  Ah, I see, this is indeed "submit a request".

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  holpfgh35 March 09, 2016 15:02

  Yes, I've send about two "submit a request " with my Netgear router MAC etc. and i'm waiting. But it was 3 days ago and it's still "This request is awaiting assignment to a support agent". Does someone could make it quicker?

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  rotblitz March 09, 2016 17:53

  Yes, you.  Go to your ticket(s) and add a comment, e.g. asking for update and resolution, instead of raising multiple tickets for the same case.
  Another option is to post your ticket number(s) here, in case staff stumbles over this thread.

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