Netgear Live Parental Controls and Nexus 6P - Bypass account isn't working

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Rhammond3

March 21, 2016 18:10

Looking for some help that I can't seem to find: I have the Netgear R6300v2 Router and it's been working great. Recently purchased a Nexus 6P which is having trouble using the Live Parental Controls bypass account for OpenDNS. The Live Parental Controls bypass account is working perfectly on my PC, laptop, and my other Android devices (including my older Nexus 6). I would like to add that when I adjust the content filtering rules (ie. go down to "no filtering") I still get the same OpenDNS blocking message. However, when I turn off the LPC controls completely, I'm able to get through. It looks like this is something to do with the way the Nexus 6P is communicating to OpenDNS. I've tried checking the permissions on my 6P, resetting the 6P to factory settings, deleting the cache, restarting the router, updating the router, and I cannot get the 6P to accept the bypass account through the Genie Android app. Any suggestions? Hopefully, someone in here experienced the same thing and has a solution. Thanks for your help!

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  cobalt-phoenix March 21, 2016 19:05

  "I cannot get the 6P to accept the bypass account through the Genie Android app."

  What exactly does this mean?  Any error message or other symptoms when trying to login to the bypass account?  Does the same bypass user ID work from other devices?

  It may be that this is a Genie issue, some imcompatibility with the Android running on Nexus 6P, so you had to refer to Netgear support.  Genie is theirs, not OpenDNS'.

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  Rhammond3 March 21, 2016 19:24

  Thank you for your reply.  What's happening is I'm getting blocked when visiting any "blacklisted site" on my Nexus 6P.  It's like I don't even have a bypass account activated on my phone (which I've logged into through the Genie app on the phone).  There are no error messages other than what you see on the attached screen cap. Yes, the bypass account works on all of my other devices, including my Nexus 6 which is running the same OS version as the device in question.  I think the issue is with OpenDNS because nothing happens when I change the filtering levels.  I only gain access when I remove the Live Parental Controls completely, thus eliminating OpenDNS from the equation completely. 

  
  
  
  Screenshot_20160321-142140.png

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  cobalt-phoenix March 22, 2016 10:32

  I do not think that it is OpenDNS.  It is certainly Genie.  OpenDNS is passive and just does what your active device requests.

  No matter, although I think this is a case for Netgear support, you may open a ticket with OpenDNS first.  Users like me cannot help here.

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