The device is registered with another OpenDNS user

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jeff3

April 02, 2016 05:32

I have registered  OpenDNS account on my PC. But when I try to install Netgear Genie on my Android phone, I kept getting

message"The device is registered with another OpenDNS user" when I try to use my existing account login detail. I tried to register a new username and new email, i get message saying invalid email. Do I or can I de-register my PC device so I can have it on my mobile Android device? if so, How do I go about doing it please?

Thanks so much

Jeff

 

 

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  jeff3 April 02, 2016 05:33

  I have registered  OpenDNS account on my PC. But when I try to install Netgear Genie on my Android phone, I kept getting

  message"The device is registered with another OpenDNS user" when I try to use my existing account login detail. I tried to register a new username and new email, i get message saying invalid email. Do I or can I de-register my PC device so I can have it on my mobile Android device? if so, How do I go about doing it please?

  Thanks so much

  Jeff

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  rotblitz April 02, 2016 13:59

  "I have registered  OpenDNS account on my PC."

  Hardly.  You cannot register OpenDNS or Netgear LPC on a device.  These services reside in the cloud and not on your devices.

  Also, why don't you simply follow the instructions from the link you posted?  This is the way to go!  There's no other choice.
  "The device is registered with another OpenDNS user"

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  rotblitz April 02, 2016 14:00

  "I have registered  OpenDNS account on my PC."

  Hardly.  You cannot register OpenDNS or Netgear LPC on a device.  These services reside in the cloud and not on your devices.

  Also, why don't you simply follow the instructions from the link you posted?  This is the way to go!  There's no other choice.

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  jeff3 April 03, 2016 23:40

  Thank you for your reply roblitz. Perhaps i'm not so clear about the register side of things. I have tried the link and got no where. I simply like to have it on my mobile phone as suppose to having it currantly on my PC. But I cannot. it won't allow me to because of my PC OpenDNS account which recognised it as another device. I cannot even try to open new account with ofther email address as my Netgear unit won't allow it.

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  rotblitz April 04, 2016 06:28

  Again, you don't have something on the PC or mobile phone, because it's in the cloud.

  So, did you follow the advice from your link to open a support ticket?

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