Support Ticket opened and deleted

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cyre

April 26, 2016 23:27

I opened up a support ticket 214431 to have a device deleted from my netgear live parental controls account since i got a new router.  I am having issues with not being able to bypass the parental controls on an android device even though i am logging into the account i created. I opened up this ticket 2 days ago, and this morning it was deleted with no record of it ever being logged. The extra device is still on my account.

Anyone able to respond as to why this would have this ticket been closed without deleting the extra device?

Thanks...

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  mattwilson9090 April 26, 2016 23:41

  We are not OpenDNS employees here so we can't tell you what they do behind the scenes with their support tickets.

  If there really is no way for you to access the old ticket then I'd suggest opening a new one, provide full information, including links to the other ticket and to this thread.

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  cyre April 27, 2016 02:13

  ok thanks!

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  rotblitz April 27, 2016 08:03

  "it was deleted with no record of it ever being logged."

  You should be able to see the closed ticket at https://support.opendns.com/requests?filter=solved

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  cyre April 27, 2016 19:53

  I tried that and it's just gone. They deleted the ticket but not the extra router. I don't get it.

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  mattwilson9090 April 28, 2016 06:48

  That's very strange, and definitely unusual for a company like OpenDNS. As I said in my reply then your only recourse appears to be to open a new ticket and provide the information that I said.

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  cbbrunocesar1989 September 06, 2016 00:45

  “Please, delete my account” (Por favor, exclua minha conta)

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  mattwilson9090 September 06, 2016 01:16

  @cbbrunocesar1989

  1) You are hijacking someone else's thread with something that has absolutely nothing to do with the topic of the thread. If you want anyone to take you seriously or treat you with respect, be respectful yourself and do not hijack threads and post on topic

  2) There is not a support forum staffed by OpenDNS employees. It is a customer discussion forum. As such, none of the OpenDNS customers here can do anything to help you. If you want your account deleted you will either have to do it yourself, open a support ticket, or email customer support.

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