My parental control settings being changed to None

Follow

raj_bhardwaj71

May 22, 2016 20:08

Hi 

I have observed that my parental control settings are reset to None after some time. I check after a month or so and find that they are set to none. I keep changing the password to ensure that no one knows my password but it still gets changed to none. 

I will appreciate your help on this please. I have netgear router N300 modem & router.

 

0

• 

  cobalt-phoenix May 22, 2016 20:38

  Do you share computers or other networking devices or even user accounts where Genie is installed?  Somebody else may gain access to your configuration then.

  0

  Comment actions Permalink
• 

  mattwilson9090 May 22, 2016 21:55

  To add to rotblitz questions: When you check after a month is that password still the same as the last one that you set? When you change the password or log in again do you choose any options to "save password"?

  It does sound as if someone who has access to your computing resources there is changing things for some reason. You could confirm that your router has the latest firmware, but it's unlikely to be related to this.

  0

  Comment actions Permalink
• 

  raj_bhardwaj71 May 23, 2016 13:36

  I have genie installed on my Iphone and no one has access to my phone other than me. The was changing the password for same reason if someone may have known it and I can use the changed password next time (unless I change it again).

  I believe I have the latest firmware on my router but I can check it again and upgrade it if needed.

  0

  Comment actions Permalink
• 

  raj_bhardwaj71 May 23, 2016 13:38

  I changed the settings yesterday and checking it again and I see that my settings has changed today.

  0

  Comment actions Permalink
• 

  cobalt-phoenix May 23, 2016 16:47

  What does it look like if you check and manage the settings at your dashboard https://netgear.opendns.com/ directly, without Genie?

  0

  Comment actions Permalink
• 

  raj_bhardwaj71 May 23, 2016 17:52

  I forgot to tell you that I am managing the settings directly  https://netgear.opendns.com and notice these issues.

  0

  Comment actions Permalink
• 

  cobalt-phoenix May 23, 2016 17:57

  I'm afraid we other users cannot help you.  Better open a support ticket with OpenDNS.  Staff must look into your account.

  0

  Comment actions Permalink
• 

  luut November 28, 2016 10:10

  I see exactly the same issues. I change the filtring and it works for some time (several days, but after a week or so all the controls are reset tot none.

  0

  Comment actions Permalink
• 

  mattwilson9090 November 28, 2016 10:32

  Then you would have the exact same solution.

  0

  Comment actions Permalink

Please sign in to leave a comment.