NETGEAR GENIE not filtering by individual devices
I am using NETGEAR Genie and it filters only when set to the default router level (its set at Moderate right now). If I set a device to HIGH it will not filter anything at all. I do not have my network registered with OpenDNS, I have configured everything in NETGEAR GENIE properly. I do have router set to use the DNS addresses Primary 208.67.222.222 and Secondary 208.67.220.220. Hear is some info.
Router Model R6400, Firmware V1.0.1.12_1.0.11
Netgear Genie Version 2.4.26
See attached for text output when I type nslookup -type=txt debug.opendns.com.
Can you please tell me what is wrong??
Capture.JPG
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You might have Genie configured properly, but your router is not configured properly. You need to remove the OpenDNS server entries from the router so that LPC is the only thing on the router handling DNS requests. Anything else will result in inconsistent results at best. In this case, since you partially configured "standard" OpenDNS by listing the servers but not registering the address with OpenDNS you've guaranteed that no filtering will happen at all.
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I don't think that's the problem. I cannot remove the OpenDNS server entries. When I try to change the DNS to "Get Automatically from ISP", it says I must disable Parental Control first. So I go ahead and do that, which automatically sets the DNS to "Get Automatically from ISP". So then I go ahead and re-enable Parental Controls and it automatically sets the DNS to the OpenDNS servers. And by the way, I am getting filtering. It's happening at the default router level (moderate), I just cant get individual filtering for each specific device.
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Hi, please could you run the following diagnostic test from one of your computers on the network and raise a support case with the results? Thanks!
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Sure, here is the link:
https://diagnostic.opendns.com/d/5185617247862784
I added this link to ticket #236949
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