Device appears to registered with another OpenDNS user?

tweddells

August 06, 2016 03:23

I am unable to login to my Open DNS account due to the following message. Please advise.

Router: Netgear D7000

MAC address: as per screen shot attached

Thanks.

Screen Shot 2016-08-06 at 1.22.18 PM.png

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3 comments

mattwilson9090 August 06, 2016 05:10

I'm not sure what message you are receiving, but judging from the subject of this thread it sounds as if you are getting a message indicating that your new (or at least new to you) router is registered with someone else.

In those situations the solution is to open a support ticket with OpenDNS and provide the same information as you provided here. You could also include a link to this thread in your ticket.

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ems_eternal September 30, 2016 08:00

i am unable to log in into my account.

I want to chang my parental control settings .. please HELP ME ...

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rotblitz September 30, 2016 17:23 (Edited September 30, 2016 17:40)

What has your message to do with the subject of this thread? And why are you unable to login to your account? Best would be you opened an own thread and described more explicitly what's your problem is, maybe with a supporting screen shot.

Edit: I see that you posted also here: https://support.opendns.com/hc/en-us/community/posts/220061787
Follow up there.

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