Added a bypass account and then logged into it and now no devices can connect to internet

a.lingard

September 12, 2016 06:35

Added a bypass account and then logged into it and now no devices can connect to internet.

I am unable to remove or log out of the account because i can not access the internet while the bypass is logged into.

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3 comments

rotblitz September 12, 2016 16:52

Did you try with disabling Live Parental Contols, e.g. with the Genie app (https://support.opendns.com/entries/60217234) or with logging in to http://routerlogin.net/ ?

If this doesn't help, copy & paste the complete plain text output of the following diagnostic commands (Windows):

   nslookup -type=txt debug.opendns.com.

   nslookup whoami.akamai.net.

   tracert 74.125.24.103

   ipconfig /all

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a.lingard September 12, 2016 17:33

Disabling Parent Controls allows internet connection (already disabled to allow family Internet access), but then defeats the purpose of having Parental Controls. I will perform the the diagnostic commands as soon as possible.

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rotblitz September 12, 2016 17:37

But executing these commands make sense with LPC (or OpenDNS Home) enabled only. As long as your internet connection works, they don't reveal a lot.

With LPC disabled, only this command is of some use:

nslookup -type=txt debug.opendns.com. 208.67.220.220

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