Bypass account not working

zakup

October 04, 2016 16:11

I have gone over articles about "why bypass account not workin".

I have deleted my network from https://dashboard.opendns.com/.

I have recreated bypass account.

I am using lated Netgear Genie and logged in using bypass account. But still it is not working.

What am I missing?

here is the output (I have masked my IP)

C:\WINDOWS\system32>nslookup -type=txt debug.opendns.com
                        Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
debug.opendns.com       text =

        "server 1.chi"
debug.opendns.com       text =

        "device 00001B3897DFD205"
debug.opendns.com       text =

        "flags 422 0 70 5950800000000000000"
debug.opendns.com       text =

        "originid 0"
debug.opendns.com       text =

        "actype 0"
debug.opendns.com       text =

        "source XX.XXX.XX.XXX:32769"

C:\WINDOWS\system32>

Comments

9 comments

rotblitz October 04, 2016 16:37

Server: resolver1.opendns.com
Address: 208.67.222.222

It seems you have the OpenDNS resolver addresses configured on your computer or explicitly on the router? I would have expected to see only your router's IP address (192.168.0.1 or so) here.

Therefore it seems that you send your DNS queries directly to OpenDNS, bypassing LPC, and you get default results then, i.e. only Phishing and few malware domains being blocked, nothing else.

If it is not this, better open a support ticket with OpenDNS, because your account must be checked, and this is nothing we other users could do.

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zakup October 04, 2016 16:50

On my router,

Under Advanced > Setup > Internet Setup > I have checked Use these DNS servers and I have hard coded two IP addresses..one of which I have in the output I sent you/the one you questioned.

How do I not send my queries directly OpenDNS and not bypass LPC?

Do I need to select "Get automatically from ISP"?

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rotblitz October 04, 2016 17:10

"Under Advanced > Setup > Internet Setup > I have checked Use these DNS servers and I have hard coded two IP addresses.."

Wow, why did you do this? I would not know that this would be part of any instructions for setting up LPC. :(
http://kb.netgear.com/app/answers/detail/a_id/25687/

"Do I need to select "Get automatically from ISP"?"

Yep, revert to this option. Enabling LPC does it all for you already, but differently from what you can do. After you reverted to the default, it may be needed to disable LPC and reenable it again, not sure though.

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zakup October 04, 2016 17:25

Some time ago I was playing around with settings and I am not sure why I made this change..

Possible that rather than Xfinity deciding what DNS to use I choose OpenDNS..may be.

Making the changes as you suggested made it work.

Thanks.

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rotblitz October 04, 2016 17:37

Great, enjoy it!

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zakup October 12, 2016 20:24

I am getting into vicious cycle.

After disabling hard coded IP, and enabling Get Automatically from ISP, I go to Netgear Genie > Parental control it shows disabled. So, I enable parental control there, and come back to router's page...That setting I changed and applied now shows hard coded IP and "Get Automatically from ISP" is unchecked...

This cycle keeps repeating...what's going on?

What am I missing?

Domain Name Server (DNS) Address

Get Automatically from ISP

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rotblitz October 13, 2016 09:48

Doesn't LPC work when you enable it? If it works, all should be fine.

Otherwise, if LPC doesn't work, you better raise a ticket with Netgear Support or with OpenDNS Support. Somebody must look deeper into your account or router, and we other users cannot do this.

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zakup October 13, 2016 15:40

Once I enable it in Genie, it switches the setting to hard coded IPs and the bypass login does not work as configured.
If I switch the settings in router to auto, Genie shows parental control disabled..

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rotblitz October 13, 2016 15:58

It seems that your Genie or router is malfunctioning. Refer to Netgear Support. The software and router is theirs, not OpenDNS'.

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Domain Name Server (DNS) Address
Get Automatically from ISP

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