Netgear Genie Device Filter levels default to "bypass login" after recent iOS Genie App Update

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bob98734

October 07, 2016 06:39

10/6/16 Updated my iOS Netgear Genie app today then noticed that all of the non-router default devices were indicating "bypass login". I had no bypass account and non of the "Bypassed" devices had any filtering. (Most were MEDIUM before the app update)

Netgear Genie Desktop and ioS App would not allow switch from Bypass Login to any other filter setting. Received error message: "Bypass login is active on this device, please log out bypass first".

FIX:

-Created a Bypass Login

-Using Netgear Genie App, logged into new bypass account then back out again.

- Custom or default Filter reapplied and working.

 

UNRESOLVED ISSUE:

-I don't know how to fix the devices that don't allow bypass login/out. (Like Amazon Kindle or TV Set)

- I thought about resetting the router to Factory Defaults but that seems a little extreme.

Any advise is appreciated.

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  rotblitz October 07, 2016 12:29

  Both, the Genie app and the router, are Netgear's, not OpenDNS'.  Your best bet is to refer to Netgear Support.

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  wesleyk1 October 09, 2016 21:56

  Same issue.....post back bob98734 if you find an answer.

   

   

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  hawaiiangirl112 October 10, 2016 02:19

  Anyone figure this out yet? 

   

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  mattwilson9090 October 10, 2016 03:03

  Genie is not an OpenDNS product, it is a Netgear product. As has been said many times in this thread and others you will have better luck asking in a Netgear forum, not the OpenDNS forum.

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