Why is my network "inactive" and how do I fix it?

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jbaugh

December 23, 2023 17:50

I'm able to log in to my account.  But my network is listed as "inactive".  Why is this?  How can I fix it?  Thanks.

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  Reg Ham January 02, 2024 00:10

  Hello, 

  Please create s support request and download and run our diagnostic tool via the support article below from a computer that is experiencing the issue. When the test starts it will ask you if you want to enter in a domain to test. In this field type in ***www.internetbadguys.com***.

  ***After the test completes, copy and paste the Diagnostic number into this ticket***. If you are experiencing difficulties copying the URL from the diagnostic tool, please use the steps at http://www.take-a-screenshot.org to take a screenshot of the diagnostic tool after it finishes.

  https://support.umbrella.com/hc/en-us/articles/234692027-Umbrella-Diagnostic-Tool

  The following link - (https://support.umbrella.com/hc/en-us/articles/234692027) provides more information regarding the diagnostic test.

  Thank you, 

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