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11 comments

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    mattwilson9090

    Open a support ticket with OpenDNS

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    mick5446

    when you say open a support ticket do you mean submit a request?

     

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  • Avatar
    mattwilson9090

    Yes

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    danielsoosy15

    Hello i'm encounter the same problem, can you advise how to solve this problem ?

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  • Avatar
    mattwilson9090

    If you are encountering the same problem, then you have the same solution as provided to the other person.

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    naanspdns

    Hi,

     

    What are the steps to resolve this issue? am also facing the same issue. I coul nto find the solution here. 

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  • Avatar
    rotblitz (Edited )

    If you cannot understand and follow the above, then you cannot be helped.

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    meenakshijaju

    The above link says I m not authorized

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  • Avatar
    rotblitz

    It can happen that links don‘t exist anymore after three years. I have deleted this link.

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  • Avatar
    meenakshijaju

    Ohh!! That's absolutely okay. BUT right now I m facing this problem.. I have rebooted the router and whe I try to do Parental controls through the desktop application I end up with this message. I have created unlimited number of Dns accounts only to be ending up with this message..!! I have raised the submit request though.. But looking at certain posts do Dns tech team respond quickly?

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    rotblitz (Edited )

    They responded to my tickets almost quickly. But they work on them only during business days.

    “I have created unlimited number of Dns accounts only to be ending up with this message..!!”

    That seems to be part of the problem.

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