Parental Controls Stopped Working

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fionncolvin

October 24, 2016 09:02

Router: Nighthawk X4S D7800

Firmware: V1.0.1.10

Systems: iPad with latest Genie software and iMac (Sierra) with latest Genie software

I originally setup parental controls when I purchased the router, 4 months ago without incident. Recently it is no longer working.

The Web UI shows NOT ENABLED under the Parental Controls Icon

I can log into netgear.opendns.org with my credentials without issue. When I try and log in to Parental Controls in Genie on my iPad the UI just sits on Signing into OpenDNS... forever. In Genie on my Mac it tries to log in and then returns could not log in, check your internet connection. On by devices I get invalid user name or password if I intentially enter either wrong.

I expect it's something wrong with my Router, but no idea what to look at. Any advice would be appreciated. 

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  rotblitz October 24, 2016 17:02

  You should raise tickets with OpenDNS and with Netgear.  We other users cannot help you here.

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