Cannot connect to OpenDNS account after firmware update

November 02, 2016 23:49

I tried rebooting the computer, rebooting the router, reopening the app, but nothing works. It worked before the firmware update (V1.0.2.12) on netgear router model R7800. I also get this when trying to open other settings:

I'm not sure what the problem is, but any help would be appreciated. Thank you!

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14 comments

mattwilson9090 November 03, 2016 06:20

Can you log into your dashboard at https://netgear.opendns.com ?

If so you should still be able to manage things from there until this gets resolved.

Regardless you should open a support ticket with OpenDNS, provide a link to this thread in it, and let them know if you can get to the dashboard or not.

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Dyathias November 03, 2016 06:32

Unfortunately, no I cannot--I can definitely log-in though. It didn't connect to my device yet because it's asking me to connect through the Netgear Genie App first.

I'll definitely open a support ticket. Thank you for your reply!

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garemani2 November 04, 2016 20:53

same exact problem here.

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rotblitz November 05, 2016 19:50

Same exact solution for you.

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garemani2 November 06, 2016 02:38

Opened a support ticket with open DNS. Got NO WHERE !!!!!!!!!!!

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Dyathias November 06, 2016 02:44

3-5 business days. Wait for Monday/Tuesday.

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billracine June 21, 2018 19:07

June 2018 - still the same story. Is our router now too old and NetGear has dropped us? Or is it OpenDNS' fault?

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rotblitz June 22, 2018 11:03

Ensure that you have the latest version of the firmware for your router model installed. You get it at Netgear's support site.

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billracine June 22, 2018 12:49

I do have the latest version. It's been this way since an update that NetGear provided maybe a year ago, perhaps more.

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rotblitz June 22, 2018 14:04

Again the question from above: Can you log into your LPC dashboard at https://netgear.opendns.com/ ?

If yes, then contact Netgear support. If no, what is the error message? Can you post a screen shot?

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billracine June 22, 2018 14:26

I can log in there. Here is a screen shot:

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billracine June 22, 2018 14:27

I forget the exact message I get when I try to log into OpenDNS. It fails and changes the Next button to "Try Again".

I'm not able to get to the router at the moment, so I can't get you a screen shot of exactly what is happening.

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rotblitz June 22, 2018 16:52 (Edited June 22, 2018 16:52)

Ok, as you could login to the dashboard, you need to contact Netgear support, or post in the Netgear community forum. This is clearly a problem with the router's firmware or the Genie app, not related to LPC or OpenDNS.

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billracine June 22, 2018 17:08

OK - thank you. :)

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