IP verification email is empty

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9 comments

  • Avatar
    Reg Ham

    Hello, 

    Please create a support request. In that request we will need to get your external IP address.You can get this by visiting the site myip.dnsomatic.com.
    Please screen capture the result and send this to us.

    Thank You,

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    ga1

    I've submitted a few support tickets on this. No one seems to care.

    I just uninstalled the opendns updater - as it doesn't work - and it sent me to a feedback page, as uninstallers often do, that gets a 404 error.

    Opendns seems to be going downhill fast, I keep finding things that no longer work.

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  • Avatar
    Reg Ham

    Hello,

    Please see the following link https://support.opendns.com/hc/en-us/articles/227987867-What-is-the-OpenDNS-Dynamic-IP-updater-client

    If you have any questions please ask.

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    ga1

    That doesn't relate to my comments.

    On the ip verification email empty issue, I got a reply from support!!:

    "Hello,

    Yes there is a problem currently occurring with network verification emails.
    Our engineering team is looking into this but currently there is no ETA for when this issue will be resolved.

    If you have any other questions or concerns, please let us know!"

     

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  • Avatar
    Reg Ham

    Hello, 

    As stated previously please create a support request. In that request we will need to get your external IP address.You can get this by visiting the site myip.dnsomatic.com.
    Please screen capture the result and send this to us.

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    madhonlfleur

    I have the same pb, email verification are empty, Checked with different browser, same results

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  • Avatar
    Reg Ham (Edited )

    Hello,

    For anyone that is having this problem please create a support request. In that request we will need to get your external IP address.You can get this by visiting the site myip.dnsomatic.com.
    Please screen capture the result and send this to us.

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  • Avatar
    simon.lun1

    I have raised the support request, attached the screenshot with the ip address as instructed, and a couple of days later the ip address had been verified by the support team. So, problem solved.

    A couple of improvement suggestions. Fix the "empty email" issue rather than asking everyone to raise a support ticket. And I can't for the life of me figure out anymore how to find or access my support request so won't be able to close it.

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    Reg Ham

    Hello,

    When a support request is opened and responded to you should receive a email with an update on what has been done.

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