opening support tickets

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6 comments

  • Official comment
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    Mash Sarband

    Hi,

    I am sorry to hear that. We are aware of this issue and it is being investigated at the present time. Also, I can see you were finally able to create the ticket and my colleague is helping you.

    I am sorry for any inconvenience this may have caused you.

     

     

    Regards,

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  • Avatar
    rotblitz (Edited )

    "i open a support ticket and its deleting."

    How does this "its deleting" look like?  Don't you see your tickets here? 
    https://support.opendns.com/hc/en-us/requests

    Also, see my reply to https://support.opendns.com/hc/en-us/community/posts/239205448

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  • Avatar
    concisesupport

    This is still occurring.

    0
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  • Avatar
    rotblitz

    What browser are you using?  Did you try with a different browser?

    Do you want me to open a ticket on behalf of you?  (I do not seem to have any issues.)

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  • Avatar
    Francis Lau

    Hello,

    Since you're having issues with Zendesk, I will follow up with you with a private email from my @cisco email address about this issue.

    Regards,

    Francis Lau

    Support Operations Manager

    Cisco Umbrella

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  • Avatar
    concisesupport

    I have made some progress with this.

    If I access https://support.opendns.com/hc/en-us/requests/ I can only see old requests.


    However, if I access https://support.umbrella.com/hc/en-us/requests/ then I can see all the new requests, including the several I thought were not submitted successfully.


    This needs to be fixed as at least in our version of the portal all links point to the first URL.


    Hope this helps somebody.

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