Subdomain Blocking not working

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3 comments

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    Reg Ham

    Hello, 

    Please create a support request.

    In the support request please download and run our diagnostic tool via the support article below from a computer that is experiencing the issue. When the test starts it will ask you if you want to enter in a domain to test. In this field type in ***2.android.pool.ntp.org***.

    ***After the test completes, copy and paste the Diagnostic number into this ticket***. If you are experiencing difficulties copying the URL from the diagnostic tool, please use the steps at http://www.take-a-screenshot.org to take a screenshot of the diagnostic tool after it finishes.

    https://support.umbrella.com/hc/en-us/articles/234692027-Umbrella-Diagnostic-Tool

    The following link - (https://support.umbrella.com/hc/en-us/articles/234692027) provides more information regarding the diagnostic test.

     

    In addition, can you please run the Extended Test in ***https://dnsleaktest.com/*** and provide us with a screen capture (http://www.take-a-screenshot.org/) of the results.

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  • Avatar
    someone223

    Reg Ham,

     

    Thank you for the tools and assistance. I did all of the above about a week ago, still no response from support... Not sure if that's typical or not but I would have expected something of a reply by now... Happy to share the results here also if that moves the needle. 

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  • Avatar
    Reg Ham

    Hello,

    Unfortunately we have had a very large increase in support requests. 

    We are actioning the requests in the order that they have been received.

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