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    Reg Ham

    Hello,

    Please create support request so we can troubleshoot the problem.

    When you create the support request please download and run our diagnostic tool via the support article below from a computer that is experiencing the issue. When the test starts it will ask you if you want to enter in a domain to test. In this field type in the address of the domain that you are having problems with.

    After the test completes, copy and paste the Diagnostic number into this ticket. If you are experiencing difficulties copying the URL from the diagnostic tool, please use the steps at http://www.take-a-screenshot.org to take a screenshot of the diagnostic tool after it finishes.

    https://support.umbrella.com/hc/en-us/articles/234692027-Umbrella-Diagnostic-Tool

    The following link - (https://support.umbrella.com/hc/en-us/articles/234692027) provides more information regarding the diagnostic test.

     

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