OpenDNS login fails after Version 2.4.52 upgrade

February 10, 2018 15:09

Everything was working great. Now after the upgrade to Version 2.4.52 I cannot login to openDNS from the genie. I can login to openDNS from my browser. My username and password is correct.

Comments

18 comments

user754 February 10, 2018 21:37

+1. I have exactly the same problem.

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princelee69 February 11, 2018 22:59

Same here.

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mdpry February 12, 2018 03:16

same here

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kvisions February 13, 2018 05:49

Same. What gives?

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pahendri72 February 13, 2018 16:11

I am experiencing the same issue since upgrading the firmware.

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finnolav February 14, 2018 14:57

Same here!

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rotblitz February 14, 2018 18:08

Is it this? https://support.opendns.com/hc/en-us/articles/227987627

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mdpry February 14, 2018 21:21

rotblitz, that link has a date of October 2015 but also says last updated 3 days ago.. ?? Sounds like it though.

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ibolden February 17, 2018 19:31

Same here. Frustrating

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princelee1969 February 17, 2018 22:22

I just took my junk Netgear router back and bought an Asus. Fixed my problem right away!!! I highly recommend it!!!

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mike99999 February 25, 2018 22:49

Same. stopped working after upgrade.

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mkelley1961 February 27, 2018 05:22 (Edited February 27, 2018 05:52)

same problem, please fix ASAP Netgear - one of the main reasons that I bought my Nighthawk was for the parental controls which is now BROKEN!

EDIT - FYI If you can find version 2.4.38 Genie - install it and the problem is fixed. C'mon Netgear let's get this fixed ASAP

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mattwilson9090 March 02, 2018 05:33

@mkelley1961 This is not the Netgear support forum, rather it is an OpenDNS user discussion forum. It's a good place to pass on information to Netgear LPC users, but asking Netgear to fix their software issues here won't do you any good.

For that you'll need to post on the Netgear forum or open a support ticket with Netgear.

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mkelley1961 March 03, 2018 18:43 (Edited March 03, 2018 18:43)

@mattwilson9090 you are correct, but I guess that I anticipated that someone from Netgear might be following this discussion, as it is labeled "Netgear Parental Controls" which does rely upon OpenDNS in order to function. Not to mention that others experiencing this issue might find the solution and complain to Netgear as well... :)

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pahendri72 March 03, 2018 19:40

I was finally able to get NetGear to fix the issue.

There was a problem with the newest vs of the Netgear Genie app for PCs and my router (R7000). Here are the steps I took to resolve:

1. Reached out to the NetGear Support Team: 'netgearteam@netgear.com', explaining my issue.

2. They responded back with several questions, asking what I had tried.

3. Once they realized I had exhausted my options, they opened a support ticket on my behalf.

4. Soon after, they sent another email asking which day/time they should call.

5. They called back on that date and I chose to give them remote access to my PC through TeamViewer.

6. The final resolution (after exploring many options) was for the technician to roll back my Genie software to the previous version, and then I had to reboot my router and PC. Once I did this, Parental Controls worked as it should.

Good luck!

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ccooney75 March 23, 2018 02:50

Same issue on the R7000 Nighthawk. Frustrating, has anyone resolved? I contacted the support team as one user indicated above, but have not received a reply yet.

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mkelley1961 March 23, 2018 04:08

yes @ccooney75 download and install version 2.4.38 of NetGear Genie

https://www.apkmirror.com/apk/netgear-inc/netgear-genie/netgear-genie-2-4-38-release/

good luck!

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max88 March 25, 2018 22:02

That's right. After spending a couple of hours on not working NetGear Genie/OpenDNS parental control I downdated my Win 10 version of Genie from 2.4.52 to 2.4.38 (uninstalled former and fresh-installed the later) and the feature is working again now.

Here's where I found it - http://drivers.softpedia.com/get/Router-Switch-Access-Point/NETGEAR/NETGEAR-Genie-Network-Control-Utility-2-4-38.shtml

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