My Parent Control got disable after firmware update.

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peaceful97

After I update my router firmware, I lost parent control option. I have a Nighthawk X4 AC2350. The Router model is R7500v2 and the current firmware version V1.0.3.26.

When I click on Parental Control in the Netgear Genie, I got the error message below:

Checking Router Firmware

We're making sure you have firmware that supports Like Parental Controls.

It looks like you might not be connecting to the Internet through a supported NETGEAR router. Please make sure your computer is connected to you NETGEAR router via a wireless or Ethernet connection and try again. If this problem persists, turn off you router and turn it back on, wait until LEDs are lit and try again. For further assistance visit http://netgear.opendns.com/support.

I have tried both connecting to the router wire and wireless and none work. My NETGEAR router connects to a AT&T U-Verse. And it has been work fine before I updated the new firm ware.

 

Please help!

 

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    rotblitz (Edited )

    It seems you didn't read any of my comments above, else you would understand that you ask for help at the wrong place.  This is Netgear's issue, not OpenDNS'.

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    rotblitz

    You can still search for help at community.netgear.com where the Netgear router nerds are.

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    rotblitz

    See https://support.opendns.com/hc/en-us/community/posts/360000669123

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    peaceful97

    How can I roll back my Genie software to the previous version?

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    rotblitz (Edited )
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    rotblitz (Edited )
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    rotblitz (Edited )
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    rotblitz

    You would have to visit https://www.netgear.com/support/ to find it out.

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    peaceful97

    I visited the support site, but nothing there that is helpful for my issue. I uninstalled Genie and reinstalled the Genie file that I down load in 2016. Now it give me the a different error message below:

    Checking router firmware

    We're making sure you have firmware that supports Live Parental Controls.

    You don't appear to be connected to the Internet. Please connect to the Internet through you NETGEAR router and try again.

    I'm connected to the internet through NETGEAR rounter.  Please help!

     

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    rotblitz (Edited )

    "I visited the support site, but nothing there that is helpful for my issue."

    See here: https://www.netgear.com/support/product/R7500v2#download

    Else open a support ticket, "Submit a request" above.

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    peaceful97 (Edited )

    I tried a few older firmware, but I got the same message saying that "My firmware doesn't support Live Parental Controls." I can't submit a request because my router is not qualify for support anymore. :(

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    rotblitz

    According to this user comment firmware version 2.4.38 should work.

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    peaceful97

    That's a android version. Do you know that if there is an windows PC version?

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    rotblitz (Edited )

    The firmware is for the Netgear router, not for Android or Windows.  Or did you talk about the Genie software?  Regardless, this here is the OpenDNS forum, not the Netgear Support forum.  Follow the links I posted above.  OpenDNS neither provides Netgear firmware nor Genie.

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    peaceful97

    Thanks for your responds. Below is the versions available for router, so the one in your link doesn't have firmware, but Genie software.

    Firmware Version 1.0.3.24

    Firmware Version 1.0.3.20

    Firmware Version 1.0.3.16

    Firmware Version 1.0.3.10

    Firmware Version 1.0.3.4

    Firmware Version 1.0.2.4

    Firmware Version 1.0.2.2

    Firmware Version 1.0.0.28

    Firmware Version 1.0.0.26

    Firmware Version 1.0.0.24 (Initial Release)

    Thanks for your help, I really appreciate it.

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    peaceful97

    I down load Genie 2.4.38 and the parent control still not working..... Please help!

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    peaceful97

    I read your comments and only you pointed me to other links with good resolved comments, but I have no luck so far. Netgear doesn't help me because I bought the Router over a year ago and I can't request for support from them. I really regret buying this router from them. My next router will not be Netgear or any other Netgear products. thanks for you responds.

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